Healthcare organizations need to incorporate quality indicators into their operational strategy in order to increase customer satisfaction and ensure competitive advantage. Long waiting time in a hospital facility is one of the indicators of poor quality assurance. A number of studies have been conducted on how to improve the deployment of hospital resources and enhance service quality. Mital (2010) used queuing analysis to investigate service quality in a hospital in India. Parameters used in the analysis include mean patient waiting time, average queue length, incidence of long and short delays, etc. The study was able to provide a basis for estimating the medical staff size and number of beds needed to provide good quality service in the hospital.