Snapshot of Personnel Productivity Assessment in Indian IT Industry

Snapshot of Personnel Productivity Assessment in Indian IT Industry

Thamaraiselvan Natarajan, Saraswathy R. Aravinda Rajah, Sivagnanasundaram Manikavasagam
DOI: 10.4018/jitpm.2011010104
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Measuring the productivity of employees has been one of the concerns of IT organisations globally. It is indispensable to calculate the cost of the project vis-a-vis the time estimate. While calculating the lines of coding (Loc) has generally been the common criteria for programmers, it is not always considered an effective measure of the actual work done. The time spent on activities like attending training programmes, participating in meetings, co-coordinating with colleagues, or conceptualising, is presumably unaccounted. Questions lurking unanswered relate to the effective criteria and international benchmarks. Amusingly most companies have their own home-grown productivity calculators to track the progress of their projects. Productivity measurement is equally important for an organisation as well as an IT worker. Awareness of productivity paves way-for mutual progress-self and the organization. This paper, through illustrative-case examples, provides a holistic perspective of personnel productivity assessment methods used in Indian IT industry.
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People who, as a primary aspect of their work, create knowledge, share it with others, or apply it in decisions and actions. Most of what they do takes place inside the brain. The measure of the efficiency and effectiveness of the output generated by workers who mainly rely on knowledge than on labour in the course of production process is known as knowledge worker productivity. Knowledge work is invisible, holistic, and ever changing. Situational knowledge is used by knowledge workers to get things done in a dynamic environment. Mostly knowledge workers are formally educated. They obtain knowledge through an amalgamation of education, experience, and personal interaction. They then use knowledge gained to holistically achieve organizational goals in a dynamic environments. This work is generally project oriented.

At the moment there is currently no standard measurement of knowledge work productivity. Based on categorization of research spanning back to the 1940s divulges that knowledge work productivity has mainly been analysed along the dimensions of: quantity, cost, quality, timeliness, autonomy, project success, customer satisfaction, creativity, responsibility level, perception, and absenteeism, in addition to assessments based on efficiency and effectiveness.

Knowledge work can eventually be judged on the occurrence or non-occurrence of three things: When something successful that never existed previously, is now up and running; when something successful that existed previously has been improved or expanded; or 3) when something unsuccessful that existed previously has been stopped. Based on the speed with which it is accomplished, and the cost required to finish the job productivity could be adjudged.

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