Social Media and Emergency Services?: Interview Study on Current and Potential Use in 7 European Countries

Social Media and Emergency Services?: Interview Study on Current and Potential Use in 7 European Countries

Christian Reuter, Thomas Ludwig, Therese Friberg, Sylvia Pratzler-Wanczura, Alexis Gizikis
Copyright: © 2015 |Pages: 23
DOI: 10.4018/IJISCRAM.2015040103
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Abstract

Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them – or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.
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The need of emergency services to employ with social media has risen during the last years, as long as these kinds of media are used more and more – of course also during emergencies. Social media is thereby defined as a “group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, and that allow the creation and exchange of User Generated Content” (Kaplan & Haenlein, 2010).

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