Social Media Information or Misinformation About COVID-19: A Phenomenological Study During the First Wave

Social Media Information or Misinformation About COVID-19: A Phenomenological Study During the First Wave

Brindha D., Kadeswaran S., Jayaseelan R.
DOI: 10.4018/IJICTHD.302081
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Abstract

Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered novel strain of coronavirus, SARS-CoV-2 (WHO, 2020). With the internet, social media have become the most acclaimed tool for freedom of speech, democracy, truth, source of infotainment and the most-searched venue for information-gathering. However, there are thousands of people spreading information, sensationalism, rumours, misinformation, disinformation making it crucial for Governments and experts to fight the pandemic as well as the infodemic. In this study, the researchers have attempted to find out whether social media is informing or misinforming the public with regard to the Covid-19 pandemic, adopting the qualitative method of phenomenological study. The speed at which information spreads on social media is unimaginable and the findings will help understand if social media is diffusing information or misinformation to the public about Covid-19 outbreak. In-depth interviews were conducted using an open-ended question with 13 active social media users, from around 11 districts of Tamil Nadu.
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Role Of Ict During Crisis

Information and communication technology has opened doors and made anything available for anybody from anywhere all the time. Crisis events world-wide have recorded the notable role played by information and communication technology (ICT) in warning and response activities (Liu, 2007). In many ways, improvements of communication technologies and systems have created new communication platforms that cause economic, political, social and cultural transformations. With Web 2.0 technologies getting common on the internet, social networks have gained extreme importance, especially in the recent years (Kulakli & Mahony, 2014). Public participation is emerging as a wide-ranging space for computer-moderated interaction with inferences for both informal and formal response (Palen, 2007).

Mass broadcasting initiatives based on traditional media, like newspaper, radio and television have been taken over by individuals, public and/or private enterprises on social media platforms and these network-driven new media tools that allow direct broadcasting has proceeded in individual, cultural, social, legal, economic and political consequences (Scaglione, Giovannetti, & Hamoudia, 2015). People are influenced by these social media developments in many ways. People on social media share threats as well as opportunities (Li, Zubielqui & O'Connor, 2015).

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