Social Networking Sites (SNSs): Smart Platforms for Public Service Innovation?

Social Networking Sites (SNSs): Smart Platforms for Public Service Innovation?

Harri Jalonen (Turku University of Applied Sciences, Turku, Finland)
DOI: 10.4018/IJVCSN.2016070101
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Abstract

The paper argues that social networking sites (SNS) can be exploited as smart platforms for fostering public service innovation. Exploring and discussing SNSs in public service innovation through the complexity lens, the paper shows that SNSs enable new opportunities and pose new threats, depending on the perspective. The paper speaks for open and democratising innovation, which accentuates that not all ideas and knowledge critical to innovation reside within an organisation, but are dispersed in the organisation's external environment.
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The Promise Of Public Service Innovation

Special expectations are being directed towards public service innovations, by which new types of service concepts traversing traditional sector boundaries are referred to, as well as new ways to generate and combine existing services. Typically, transitions in policies, civil opinion, legislation or – more widely – in social needs act as an initiator of public service innovation (Halvorsen et al., 2005). Public service innovation fixes the attention on the problems and developmental needs of public services; not only amongst researchers but also amongst practical actors and policymakers.

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