Sociotechnical Study of e-Business: Grappling with an Octopus

Sociotechnical Study of e-Business: Grappling with an Octopus

Chris W. Clegg, Catherine Chu, Steve Smithson, Alan Henney, Dianne Willis, Peter Jagodzinski, Brian Hopkins, Belen Icasati-Johanson, Steven Fleck, John Nicholls, Stuart Bennett, Frank Land, Malcolm Peltu, Malcolm Patterson
Copyright: © 2005 |Pages: 19
DOI: 10.4018/jeco.2005010104
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Abstract

This paper reports on a study that investigated the status and anticipated development of e-Business activity. A prime aim of the study was to increase understanding of the human and organizational issues that arise with e-Business, and the extent to which these are currently addressed. An expert panel method was used, which involved interviewing 70 leading practitioners of, and experts in, e-Business in the UK. The findings identify the distinguishing novel features of e-Business, highlight the key issues it raises, and provide evidence of current uptake and impacts. The findings include ideas on good practice. The study emphasizes the importance of taking a holistic, sociotechnical view of the complex set of interrelated changes involved in e-Business.

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