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Software Selection: A Knowledge-based System Approach

D. G. Dologite (Baruch College-City University of New York, USA)

Source Title: Journal of Organizational and End User Computing (JOEUC) 2(1)

DOI: 10.4018/joeuc.1990010102

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Abstract

The knowledge-based system discussed in this paper, the Software Selection Assistant (SSA), is a concept testing prototype motivated by the needs of large organizations to support two microcomputer software selection tasks. One is the initial screening of packages before purchase or acquisition by an organization. The other is the follow-on matching of appropriate pre-selected packages with end-user task requirements. SSA’s knowledge-based system approach to these tasks are examined in terms of their grounding in the literature, operation, and construction. Conclusions are drawn about the SSA approach, which enables an organization to broaden its support and quality of service in the software selection area without adding more staff. The approach can be generalized and applied in other organizations with similar functions to support. Areas of interest to practitioners and researchers experimenting with expert systems for software selection are further highlighted.

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