A Study of End User Computing and the Provision of Tool Support to Advance End User Empowerment

A Study of End User Computing and the Provision of Tool Support to Advance End User Empowerment

H.U. Shah (Aston University, UK) and D.R. Lawrence (University of Wolverhampton, UK)
Copyright: © 1996 |Pages: 9
DOI: 10.4018/joeuc.1996010102
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Abstract

The increasing importance of end user computing (EUC) and the benefits that it brings to an organization are being recognized. We identify the characteristics of the various types of users involved in EUC. A number of risks are perceived to exist with EUC and we make recommendations for the management and control of EUC. An important area is that of intelligent tool support. We believe that the provision of such tool support would enable the concept of EUC to be further advanced. The characteristics and benefits of this type of tool are outlined. We refer to the required tool as a Computer Aided User Systems Evolution (CAUSE) tool - this emphasizes the intended central role of the business user, and reflects an evolutionary approach to end user systems development. Our research has led us to conclude that there are business users who could realize significant business benefits if they had the use of a CAUSE tool. Such a tool would enable them to independently design and build complex computerized information systems. We provide details of research which is intended to lead to the development of a prototype CAUSE tool. The research includes the study of the sophistication of participants in EUC.

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