A Study on the Internet Security and its Implication for E-Commerce in Yemen

A Study on the Internet Security and its Implication for E-Commerce in Yemen

Ali Hussein Saleh Zolait (University of Malaya, Malaysia), Abdul Razak Ibrahim (University of Malaya, Malaysia) and Ahmad Farooq (King Khalid University, Saudi Arabia)
Copyright: © 2010 |Pages: 14
DOI: 10.4018/jtd.2010070102
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Abstract

This study examines the use of the Internet for business purposes in Yemen, where main sectors of banking and private trade organizations are observed. Through interviews, a thorough study is performed concerning the Internet facilities available in Yemen, the literacy and use of Information Communication Technology (ICT) in organizations, the level of e-commerce adopted, the main hurdles in the adoption of e-commerce, and measures required to increase the adoption of e-commerce. The study finds that both organizations realize the importance of e-commerce for their business. The main causes in the delay of e-commerce adoption by some are the discrepancies in the infrastructure, high costing of the Internet facilities, bureaucratic hurdles in obtaining the facilities, and the non-availability of a secure environment. Beyond concerns about Internet security, their awareness of security hazards and protection measures is minimal. In light of the data collected, the study has come up with certain recommendations for the interested authorities to improve e-commerce in Yemen.
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Introduction

With web II technology, firms are moving from traditional physical sales and service operations towards e-commerce as well as e-business. Electronic and dynamic websites in today’s world of business are considered as the “click-and-mortar”, “clicks-and-bricks” or “clicks and flips” of today’s companies (Laudon & Traver, 2008). Yemen, over a long historical period, is a country of commerce and its people are famous for their trading and business activities. When the Internet project entered Yemen, the Yemeni business organizations faced challenging competition to have a pronounced presence on the web. The aims behind this growing presence are commercial and for the purpose of reducing communication costs. Most of the companies in Yemen started to build their own websites on the web and started using them to communicate with both current and potential customers. In study conducted by Saeed et al. (2005), results show that firms with high electronic commerce competence exhibit superior performance and that customer value generated through Web site functionality partially mediates this relationship. Furthermore, firms have now started to realize the danger that comes from using this modern method of business, which is the difficulty of having a secure business. Laudon and Traver (2008) highlighted that the e-commerce environment holds threats for both consumers and merchants; therefore, unsecure operations can cause a firm to lose successful business.

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