Supporting Social Capital by Utilizing Community Network Positions

Supporting Social Capital by Utilizing Community Network Positions

Wouter Vollenbroek, Sjoerd de Vries, Jan van Dijk
Copyright: © 2021 |Pages: 15
DOI: 10.4018/IJeC.2021040103
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Abstract

In organizations, it is increasingly about utilizing the intellectual and social capital of employees. Communities of practice (CoPs) are organized to take full advantage of the intellectual and social capital. In this study, the focus is on social capital and the aim is to improve it in CoPs by understanding individual's community network positions. A netnographic approach has been used to identify community network positions based on online social interactions of individuals. In order to gain insight into underlying factors that are related to the development of these network positions, a unique digital connection has been made with a socio-psychological survey. The results indicate increasing polarization in the CoPs. The more centrally located people are more positive about their perceived opportunities from their organisation and consider themselves in a better position to make a meaningful contribution to a CoP than those with a less central position. Thus, understanding and utilizing community network positions can make an important contribution to supporting social capital.
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Social Capital And Cop Network Positions

CoPs in organizations are a significant source of social capital. The fundament under a CoP is the network of community members that meet each other, interact, communicate, exchange ideas, and collaborate (Steinfield, DiMicco, Ellison, & Lampe, 2009). White (2002) recognizes that social networks are increasingly used as a proxy for social capital. Two typical streams are distinguished to look at social capital: an individual perspective (Coleman, 1988) and a group perspective (Putnam, 1995). Discussing individual social capital from a network perspective is speaking about terms of centrality. The group social capital is often associated with patterns of relationships within the group, for example in the form of cohesion and density (Prell, 2006). In this study, the focus is on identifying the levels of individual centrality in the community network. An individual’s centrality is a measurement to evaluate one’s social capital and provide insight into the position of the individual within the community network. Knowing the individual social capital and the related network positions contribute to an organization’s strategy development regarding the monitoring and evaluation of developments in CoPs.

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