The Brazilian Transparency Portal

The Brazilian Transparency Portal

Giovanni Bogéa Viana (Instituto de Computação, Universidade de Campinas, Campinas, Brazil) and Maria Beatriz Felgar de Toledo (Instituto de Computação, Universidade de Campinas, Campinas, Brazil)
Copyright: © 2013 |Pages: 18
DOI: 10.4018/ijwp.2013070104

Abstract

One of the e-government goals is to enable public access of official information to all citizens. The diversity of the audiences may imply that the way the exposed information is understood may not be homogeneous. An evaluation of the Brazilian Transparency Portal, conducted as part of this research, has corroborated the previous assertion. This evaluation showed that the official classification may limit understanding depending on the public, because it may be unclear or not widespread. Although non-governmental agencies were satisfied with the way information was classified, regular users had several problems for finding information in the Portal. In addition, different users identified distinct classifications for the same data item. Based on these results, a framework was developed to improve the usability of the Portal. A new form of user interface adaptability called “adaptability by classification” was proposed within this framework. The novel aspect of the framework is to allow data presentation in different ways according to the classifications expected by groups of individuals with the main goal of increasing digital inclusion.
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Background

The development of applications with good accessibility and usability is a key concept in e-government, and it is here understood as the requirement that applications can be easily accessed and understood by the entire population. Whereas accessibility allows information to be obtained even by those with special needs, a good usability ensures that the path to obtain an information will be found in an objective and easy way. Whenever possible, usability testing should be made to identify the most suitable user interface, especially when considering the needs of different users. Accessibility and appropriate usability lead to a greater use of electronic portals, in particular for those with major difficulties in the use of technology.

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