The Influence of Government Capacity on E-Services Diffusion at Municipal Level in New Jersey

The Influence of Government Capacity on E-Services Diffusion at Municipal Level in New Jersey

Yueping Zheng (Center for Chinese Public Administration Research School of Government, Sun Yat-sen University, Guangzhou, China) and Aroon P. Manoharan (John W. McCormack Graduate School of Policy and Global Studies, University of Massachusetts Boston, Boston, MA, USA)
DOI: 10.4018/IJPADA.2016100101
OnDemand PDF Download:
$37.50

Abstract

The development of ICTs brings opportunities for governments to improve their services provision. Since early 2000, governments at all levels have increasingly enabled citizens to get e-services, or services online, which was the primary function of e-government. Although great progress has been made, studies indicate that e-services levels are still low and great variances exist. Previous research, that has explored the determinants of government performance on e-services, was often lacking an emphasis on government capacity. This study aims at examining the influence of government capacity (technical capacity, financial capacity, and administrative capacity) on e-services. With data from 146 municipalities in New Jersey, the research finds that government capacity, specifically administrative capacity, positively affects government performance in e-services.
Article Preview

Introduction

Information and communication technologies (ICTs) have been used increasingly by governments to improve public service provisions. Nowadays, various e-services are available on government websites or through digital tools, such as applying for permits and licenses online, making payments for tickets and utilities through smartphone, paying taxes online, etc. In the city of Newark, besides these services, residents can register for consideration for jobs on government website, and businesses can be directly registered online too. Similar services are provided on many other major municipality websites, such as Los Angeles and Chicago.

Although great progress has been made, the reality is that governments at both municipal and national levels still perform poorly and a great gap exists. Researchers have tried to explain the diffusion and explore the determinants of e-services adoption and development. However, there is a lack of literature available that emphasizes the role of government capacity. Government capacity refers to the abilities of governments to carry out their functions, which is the foundation for government performance. And, it is expected that governments with higher levels of capacity will perform better in e-services. In this study, we tested the influence of government capacity (technical capacity, financial capacity, and administrative capacity) on e-services diffusion at the municipal level and found that administrative capacity significantly impacts e-services provision.

Complete Article List

Search this Journal:
Reset
Volume 4: 4 Issues (2017)
Volume 3: 4 Issues (2016)
Volume 2: 4 Issues (2015)
Volume 1: 4 Issues (2014)
View Complete Journal Contents Listing