The Nature and Role of User Beliefs Regarding a Website's Design Quality

The Nature and Role of User Beliefs Regarding a Website's Design Quality

Camille Grange (HEC Montreal, Montreal, Canada) and Henri Barki (HEC Montreal, Montreal, Canada)
Copyright: © 2020 |Pages: 22
DOI: 10.4018/JOEUC.2020010105
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Researchers and practitioners have long been interested in identifying the criteria that users consider important in assessing whether a system is worth using. However, past research in this domain has not taken into account the characteristics of a system's design and their quality in a systematic and comprehensive manner, which is likely to have limited the development of actionable design guidelines. The article addresses this issue by suggesting a research model that links user beliefs—which have traditionally been used in IT acceptance and success research (i.e., information quality, system quality, usefulness, and ease of use)—to their beliefs regarding the quality of three categories of a system's design (i.e., visual quality, page layout quality, and navigation quality) and testing it in the context of organizational intranets. The analysis of data collected from 159 intranet website users in three organizations supported the model, suggesting that the three categories of design quality beliefs significantly influenced users' assessment of their system's information quality and system quality.
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User Evaluations Of Information Technologies

Existing streams of research on the acceptance, usability, quality, and success of IT have complementary strengths and limitations regarding their ability to explain and predict how users assess their experience with an IT. As explained below, research on user acceptance has strong theoretical foundations, but provides a limited account of design factors; research on usability is more design-focused, but lacks theoretical grounding, as well as linkage to other constructs relevant to IT use; research on website quality provides measurement instruments, but does not distinguish between different types of user evaluation constructs; and while research on IT success considers only a moderate level of design specificity, it also offers a useful theoretical platform for linking research on acceptance to research that focuses on IT design.

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