Towards a Conceptual Framework for Investigating Information Systems Success: The Case of Egyptian Banks

Towards a Conceptual Framework for Investigating Information Systems Success: The Case of Egyptian Banks

Safaa Hussein (Department of Business Administration, University of Alexandria, Alexandria, Egypt and University of Bradford, Bradford, UK)
DOI: 10.4018/IJCRMM.2017070103
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Information Systems are widely used in the banking sector, as banks are information intensive. The investment in ISs by banking organizations will continue to increase for two reasons; everyone is using some kind of information systems in their day-to-day activities. Banking organizations cannot afford to be left behind technologically, since many customers are using these systems to manage their money, accounts and savings information. As the field of IS grows, the BIS literature did not mature to meet the needs of practice. One particular area that is in need for further exploration is the evaluation of IS currently in the banking sector. This paper develops a conceptual framework to examine the success of IS in the Egyptian BI. This adds value to the body of knowledge by investigating Information Systems Success. Depending on this investigation, researchers and scholars in the field of Information Systems can have a clear view to set their attitudes towards suitable future research studies which in turn contributes to the related accumulated knowledge in the field.
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2. Research Problem And Contribution To The Current Knowledge

Advances in IT industry have brought about vast changes in every industry sector imaginable. The banking industry is no exception and the industry has undergone a dramatic change over the past few decades.

The role of IT in contemporary organizations continues to expand in scope and complexity (Garrity & Sanders, 1998, Mohd Daud et al, 2011, Aldahmour and Eleyan, 2012) and has a dramatic effect on business operations. IS managers are under increasing pressure to justify the value and contribution of IS expenditure to the productivity, quality and competitiveness of the organization. Consequently, this paper seeks to propose a model that can be used to evaluate the success of banking information systems BIS in order to help bank IS managers evaluate the success of their IS, develop IS, and improve the performance of bank employees in specific and the performance of the whole bank in general.

Therefore, this paper contributes to the conceptual side of BIS by proposing a model that can be used to examine the success of IS in the banking industry. Banking industry is one of the industries that can be called information intensive sectors, as this industry is based mainly on information. Enabling the bank to examine the success or failure of its IS may provide it with competitive advantage over the other banks. Additionally, this topic was not investigated before. Also, the paper contributes to the practical side of BIS. An important and significant challenge involves how to evaluate the success of IS, how to justify the different resources allocated in these systems, and how to ensure the success of IS in positively affecting individuals and the overall organization.

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