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Top2. Research Problem And Contribution To The Current Knowledge
Advances in IT industry have brought about vast changes in every industry sector imaginable. The banking industry is no exception and the industry has undergone a dramatic change over the past few decades.
The role of IT in contemporary organizations continues to expand in scope and complexity (Garrity & Sanders, 1998, Mohd Daud et al, 2011, Aldahmour and Eleyan, 2012) and has a dramatic effect on business operations. IS managers are under increasing pressure to justify the value and contribution of IS expenditure to the productivity, quality and competitiveness of the organization. Consequently, this paper seeks to propose a model that can be used to evaluate the success of banking information systems BIS in order to help bank IS managers evaluate the success of their IS, develop IS, and improve the performance of bank employees in specific and the performance of the whole bank in general.
Therefore, this paper contributes to the conceptual side of BIS by proposing a model that can be used to examine the success of IS in the banking industry. Banking industry is one of the industries that can be called information intensive sectors, as this industry is based mainly on information. Enabling the bank to examine the success or failure of its IS may provide it with competitive advantage over the other banks. Additionally, this topic was not investigated before. Also, the paper contributes to the practical side of BIS. An important and significant challenge involves how to evaluate the success of IS, how to justify the different resources allocated in these systems, and how to ensure the success of IS in positively affecting individuals and the overall organization.