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Towards an Integrated Model of Knowledge Sharing in Software Development: Insights from a Case Study

Towards an Integrated Model of Knowledge Sharing in Software Development: Insights from a Case Study

Karlheinz Kautz (Copenhagen Business School, Denmark) and Annemette Kjærgaard (Copenhagen Business School, Denmark)
Copyright: © 2007 |Pages: 27
DOI: 10.4018/jkm.2007040105
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Abstract

This article adds to the discussion on knowledge management (KM) by focusing on the process of knowledge sharing as a vital part of KM. The article focuses on the relationship between knowledge, learning, communication, and participation in action, and the role of social inter-action and technical media in the knowledge sharing process. We develop an initial theoretical framework of knowledge sharing on the basis of a literature study. Drawing on an empirical study of knowledge sharing in a software development company, we discuss what supports and what hinders knowledge sharing in software development. Finally, we use this knowledge to improve the theoretical framework.

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