Trust Dimensions and the Adoption of E-Government in Jordan

Trust Dimensions and the Adoption of E-Government in Jordan

Emad Abu-Shanab (Yarmouk University, Jordan) and Ameen Al-Azzam (Yarmouk University, Jordan)
DOI: 10.4018/jicthd.2012010103
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Abstract

E-government project utilization depends on users’ adoption of the system, where trust is a crucial factor in forcing the intentions to use such systems. This research utilized 105 usable responses from citizens who used and explored e-government services. It was hypothesized that trust in e-government and trust in the Internet, along with perceived risk, will significantly influence trust in E-government, and further intention to use the system. Using path analysis, results supported trust in government and the Internet and did not support perceived risk. Also, trust in e-government significantly influenced intention to use the system. Finally, path analysis indicated a significant mediation of trust in E-government, where direct and indirect effects were estimated. Conclusions and future work are stated at the end.
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2. Background Of E-Government

E-government is a discipline that comes from many areas of research like information technology, political science, public and business administration. Such issue influenced the definition of e-government, where many definitions where proposed based on the view of the research domains they belong to. The literature indicates some similarities and differences between e-government and e-commerce field. Carter and Belanger (2004) argue that both e-government and e-commerce depend on the Internet technology in delivering their services. Differences between e-government and e-commerce are the following: citizens interact with government in a much richer set of different contexts and life episodes than with a single e-commerce vendor. Second, citizens have no choice to choose between service providers while e-commerce customers have many services providers. Third, citizens have stronger trust in e-government and in the technology used than in e-commerce (Riedl, 2011).

Evans and Yen (2006, p. 209) defined the e-government as “e-government means the communication between the government and its citizens via computers and a web-enabled presence. The advantages in timeliness, responsiveness, and cost containment are outstanding”.

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