A Typology of Tacit Knowledge Sharing Themes to Fostering Group Decision Support System

A Typology of Tacit Knowledge Sharing Themes to Fostering Group Decision Support System

Amin A. Shaqrah (Alzaytoonah University of Jordan, Jordan)
Copyright: © 2010 |Pages: 10
DOI: 10.4018/jdsst.2010070103
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Abstract

Today, much effort and importance is placed on the management of knowledge, its security, and sustainability in context to organizations and their competitiveness. This paper outlines a typology to guide that applying tacit knowledge sharing themes from a social perspective, that is trust, care, leadership charisma, knowledge culture, concept ba, and social network analysis, affect a group’s decision support system. This paper shows that the mentioned themes facilitate a more open group discussion with a higher degree of consensus and agreement resulting in a vividly higher amount of accuracy in decision making.
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Defining Group Decision Support Systems

The increased globalization of businesses places a tremendous demand for information/knowledge that is, needed for decision making. In the early 1980s, Group support system (GSS) was developed to support the group decision making process (Gray, 1987). DeSanctis and Gallupe (1987) defined GSS a combination of communication, member interaction, computer software, decision support technologies, and structure group techniques ‘e.g. normal group and Delphi techniques to assist decision makers in formulating and generating the optimal solution for their unstructured problems’. A group support system is an application that analyzes business data and presents it in visualize manner allows teamwork to make business decisions more easily.

A group support system creates an environment where ideas and collaboration boom in an efficient time-saving manner. Sprague (1996) defined group DSS broadly as an interactive computer based systems that help decision-makers use data and models to solve structured, unstructured, or semi-structured problems. GSS one of the type of decision support system includes communication, collaboration, and decision support technologies. Alter (1990) defined GSS as a hybrid decision support system that emphasizes both the use of communications and decision models. A group support system is an interactive computer-based system intended to facilitate the solutions of problems by decision-makers working together as a group.

There are number of technologies and capabilities in group DSS, a group support system turns web browser into a collaborative meeting place that fosters group problem solving and decision making to support the group decision making process with tools that facilitate brainstorming, idea generation, organization, prioritization, and action planning. In the meeting room or over the internet, a decision support system can help decision maker to run meetings more effectively.

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