MLA
Peevers, Gareth,et al. "A Usability Comparison of SMS and IVR as Digital Banking Channels." IJTHI 7.4 (2011): 1-16. Web. 1 Mar. 2021. doi:10.4018/jthi.2011100101
APA
Peevers, G., Douglas, G., Jack, M. A., & Marshall, D. (2011). A Usability Comparison of SMS and IVR as Digital Banking Channels. International Journal of Technology and Human Interaction (IJTHI), 7(4), 1-16. doi:10.4018/jthi.2011100101
Chicago
Peevers, Gareth and Gary Douglas, Mervyn A. Jack, and Diarmid Marshall. "A Usability Comparison of SMS and IVR as Digital Banking Channels," International Journal of Technology and Human Interaction (IJTHI) 7 (2011): 4, accessed (March 01, 2021), doi:10.4018/jthi.2011100101
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