Usability Evaluation of Pakistani Security Agencies Websites

Usability Evaluation of Pakistani Security Agencies Websites

Saqib Saeed (Department of Computer Science, Bahria University Islamabad, Islamabad, Pakistan), Irfan Ahmed Malik (Department of Computer Science, Bahria University Islamabad, Islamabad, Pakistan) and Fazal Wahab (Department of Computer Science, Bahria University Islamabad, Islamabad, Pakistan)
Copyright: © 2013 |Pages: 13
DOI: 10.4018/jep.2013070105


In the post 9/11 world, homeland security has become focal issue for every country and governments are constantly improving security mechanisms to protect their citizens. Pakistan being the front line state in the war against terror is one of the heavily affected countries by terrorism. Timely information dissemination to public by security agencies can help citizens to be prepared and carry out protective measures. Information technology artifacts and the internet can be very beneficial for information dissemination purpose. In this paper the author specifically looked at Pakistani security agency websites 1to evaluate usability aspects. Initially we conducted a usability testing in lab setting, where our questions were based on Jakob Nielson’s heuristics. In order to further validate our findings the authors prepared a questionnaire and got it filled out by end users. Survey results highlighted that these websites have several usability problems which need to be rectified before they could effectively be used. The findings of the study help e-government practitioners and policy makers to develop their websites according to user needs.
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1. Introduction

Homeland security has become a prime issue for every country and as a result role of security agencies has become vital. In order to combat terrorism extensive organization and collaboration activities are required (cf. Wise, 2002; Waugh & Streib, 2006). One important aspect for homeland security is timely information dissemination among the citizens. This can help citizens to be better informed and prepare for security hazards. Information dissemination also helps citizens to take protective measures and respond in efficient manner in hazard situations. Information technology has benefitted different application areas by providing technology support systems (cf. Scherlis & Eisenberg, 2003; Li & Liu, 2008; Saeed et al., 2008; Saeed et al., 2009, Saeed & Rohde, 2010, Saeed et al., 2010, Saeed et al., 2011). Similarly, information technologies have huge potential for homeland security applications (cf. Reddick & Frank, 2006; Reddick, 2007; Reddick, 2008; Reddick, 2009). Information technology can help in many aspects such as information dissemination to the public, collaboration among security agencies, information tracking, and terrorist network analysis, etc. (cf. Popp & Yen, 2006; Herrmann, 2013). Keeping these advantages in mind, security forces and law enforcement agencies focused on support systems which can help them perform their professional duties optimally.

Pakistan being the front line allies of the US in war against terror is highly vulnerable to terrorism. Although Pakistan is ranked 127/181 at the digital opportunity index, but there are more than 18.5 million internet users (G3ICT, 2013). There has been an increase in internet usage by Pakistani users and organizations also prefer to establish their own website (cf. Saeed et al., 2008a; Saeed et al., 2010).

In this paper we only focus on information dissemination aspect of security agencies. World Wide Web is an important medium for effective information dissemination. Security agencies can use their websites for providing information to the public. However for the convenient use by citizens, websites need to be effectively designed keeping in mind its end users. We are particularly interested to find how security agencies use websites for communication with general public. We particularly wanted to find out the usability aspect of the Pakistani security agency websites. We want to evaluate the usability of these websites. The main contribution of the paper is usability analysis of security agencies websites. The findings from this study highlight current level of usability adoption in Pakistani security agencies websites.

Section 2 discusses related data of IT usage for homeland security and Section 3 discusses the methodology and results of empirical data and followed by conclusion in Section 4.

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