Use of Organizational Memory Systems in a Police Organization

Organizational Memory Systems

Organizational memory systems are “sets of knowledge retention devices, such as people and documents, that collect, store, and provide access to the organization’s experience” (Olivera, 2000, p.815). They are means that include tangible artifacts (Hansen, Nohria, & Tierney, 1999), such as: computer-based information technologies or mobile artifacts (intranets, databases, smartphones, among others); people and social networks (Olivera, 2000); documents, products, routines and procedures (Ochoa, Herskovic, Pineda, & Pino, 2009); and elements considered less tangible, such as culture (Walsh & Ungson, 1991).