MLA
Bilgihan, Anil, et al. "Using Word Trees, Word Networks, and Tag Clouds to Provide Meaningful Insights: A Case Study of Electronic Word of Mouth for Hotel Service Delivery." IJSSMET vol.4, no.4 2013: pp.19-42. http://doi.org/10.4018/ijssmet.2013100102
APA
Bilgihan, A., Severt, D., & Kandampully, J. (2013). Using Word Trees, Word Networks, and Tag Clouds to Provide Meaningful Insights: A Case Study of Electronic Word of Mouth for Hotel Service Delivery. International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 4(4), 19-42. http://doi.org/10.4018/ijssmet.2013100102
Chicago
Bilgihan, Anil, Denver Severt, and Jay Kandampully. "Using Word Trees, Word Networks, and Tag Clouds to Provide Meaningful Insights: A Case Study of Electronic Word of Mouth for Hotel Service Delivery," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 4, no.4: 19-42. http://doi.org/10.4018/ijssmet.2013100102
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