Voice and accountability are important dimensions of governance. Citizens as well as state institutions have a role to play in delivering governance that works for the poor. Voice refers to people’s ability to express their views on issues that affect their lives. Citizens’ capacity to express and exercise their views has the potential to influence government priorities or governance processes, including a stronger demand for transparency and accountability (Sharma, 2008). On the other hand, accountability exists when those in governance who make and implement public policies are answerable to those whose lives are shaped by these policies and can be sanctioned if their performance is unsatisfactory (McNeil & Malena, 2010). Voice and accountability are therefore important indicators of the nature of the relationship between state and citizen. However, citizens need effective ‘voice’ in order to convey their views. Similarly, governments or states are more likely to respond to the needs and demands that are articulated by their population (Sharma, 2008).