Workflow-Supported Invoice Management: The Case of a System Implementation

Workflow-Supported Invoice Management: The Case of a System Implementation

Karl R. Lang (City University of New York, USA)
Copyright: © 2004 |Pages: 18
DOI: 10.4018/978-1-59140-259-6.ch028

Abstract

The case study describes the implementation of a workflow management application at large media company. It shows how an organization created business value through information technology and process automation. Benefits of the system in terms of operational efficiency and organizational performance are discussed. Limitations are also identified.

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