Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES): 63 Volumes

Series Editor(s): Eldon Y. Li (National Chengchi University, Taiwan & California Polytechnic State University, USA)
ISSN: 2327-5502|EISSN: 2327-5529
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Institutions: Print
$9,315.00
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Description

Business processes, services, and communications are important factors in the management of good customer relationship, which is the foundation of any well organized business. Technology continues to play a vital role in the organization and automation of business processes for marketing, sales, and customer service. These features aid in the attraction of new clients and maintaining existing relationships.

The Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) Book Series addresses success factors for customer relationship management, marketing, and electronic services and its performance outcomes. This collection of reference source covers aspects of consumer behavior and marketing business strategies aiming towards researchers, scholars, and practitioners in the fields of marketing management.

Topics Covered

  • B2B marketing
  • Cases on CRM Implementation
  • Cases on Electronic Services
  • CRM and customer trust
  • CRM in financial services
  • CRM strategies
  • Customer Relationship Management
  • Customer Retention
  • Data mining and marketing
  • Database marketing
  • E-Service Innovation
  • Electronic Services
  • Ethical Considerations in E-Marketing
  • Legal Considerations in E-Marketing
  • Mobile CRM
  • Mobile services
  • Online Community Management and Behavior
  • Relationship marketing
  • Social Networking and Marketing
  • Telemarketing
  • Text Mining and Marketing
  • Web Mining and Marketing

Titles in Series

Handbook of Research on Social Marketing and Its Influence on Animal Origin Food Product Consumption
Diana Bogueva (Curtin University, Australia), Dora Marinova (Curtin University, Australia), Talia Raphaely (Curtin University, Australia)
Copyright © 2018. 400 pages.
As marketing professionals look for more effective ways to promote their goods and services to customers, a thorough understanding of customer needs and the ability...
Analyzing Attachment and Consumers' Emotions: Emerging Research and Opportunities
Giuseppe Pedeliento (University of Bergamo, Italy)
Copyright © 2018. 300 pages.
In the rapidly changing landscape of society, understanding how consumers make purchasing decisions is essential to the success of any product or service organizatio...
Building Brand Identity in the Age of Social Media: Emerging Research and Opportunities
Amir Ekhlassi (University of Tehran, Iran), Mahdi Niknejhad Moghadam (Sharif University of Technology, Iran), Amir Mohammad Adibi (University of Tehran, Iran)
Copyright © 2018. 135 pages.
To survive in today’s competitive business environment, marketing professionals must look to develop innovative methods of reaching their customers and stakeholders....
Neuromarketing and Big Data Analytics for Strategic Consumer Engagement: Emerging Research and Opportunities
Joana Coutinho de Sousa (Unlimited-Hashtag, Portugal)
Copyright © 2018. 135 pages.
A new sub-area of marketing is emerging called neuromarketing. It combines psychology, neuroscience, and economics with the study of consumer motivations. This is le...
Holistic Approaches to Brand Culture and Communication Across Industries
Sabyasachi Dasgupta (O.P. Jindal Global University, India), Santosh Kumar Biswal (Symbiosis International University, India), M. Anil Ramesh (Siva Sivani Institute of Management, India)
Copyright © 2018. 325 pages.
The world of brands is undergoing a sea of change in the domain of consumer culture and it has become a challenge to cater to the minds of audiences. As such, effect...
Multi-Platform Advertising Strategies in the Global Marketplace
Kenneth C. C. Yang (The University of Texas at El Paso, USA)
Copyright © 2018. 377 pages.
In today’s multi-platform ecosystem, marketers rely on advertisements that can be accessed across multiple digital platforms to enhance audience engagement and outre...
Digital Marketing Strategies for Fashion and Luxury Brands
Wilson Ozuem (University of Gloucestershire, UK), Yllka Azemi (Indiana University Northwest, USA)
Copyright © 2018. 460 pages.
Online shopping has become increasingly popular due to its availability and ease. As a result, it is important for companies that sell high-end products to maintain...
Exploring the Rise of Fandom in Contemporary Consumer Culture
Cheng Lu Wang (University of New Haven, USA)
Copyright © 2018. 300 pages.
Every company wants their business to have a strong, loyal following, but achieving this feat can be a challenge. Examining the growth of fandom popularity in modern...
Driving Customer Appeal Through the Use of Emotional Branding
Ruchi Garg (BML Munjal University, India), Ritu Chhikara (BML Munjal University, India), Tapan Kumar Panda (BML Munjal University, India), Aarti Kataria (Management Development Institute, India)
Copyright © 2018. 366 pages.
The value of advertising has always been an effective way to increase consumerism among customers. Through the use of emotional branding, companies and organizations...
Building Brand Equity and Consumer Trust Through Radical Transparency Practices
Elena Veselinova (Goce Delčev University of Štip, Macedonia), Marija Gogova Samonikov (Goce Delčev University of Štip, Macedonia)
Copyright © 2018. 392 pages.
The creation of business value and competitive advantage is crucial to any company in the modern corporate sector. By developing positive relationships with consumer...
Driving Traffic and Customer Activity Through Affiliate Marketing
Surabhi Singh (Jaipuria School of Business, India)
Copyright © 2018. 233 pages.
Technological developments have created new opportunities for contemporary businesses. Online stores can now utilize a specific branch of marketing in order to maxim...
Encouraging Participative Consumerism Through Evolutionary Digital Marketing: Emerging Research and Opportunities
Hans Ruediger Kaufmann (University of Nicosia, Cyprus), Agapi Manarioti (The Brand Love, Cyprus)
Copyright © 2017. 222 pages.
Technology has changed the buying and selling industry. Research of various consumer patterns can result in an increase of profits of organizations and corporations....
Strategic Marketing Management and Tactics in the Service Industry
Tulika Sood (JECRC University, India)
Copyright © 2017. 393 pages.
Customer satisfaction is a critical factor to the potential success or failure of a business. By implementing the latest marketing strategies, organizations can bett...
Narrative Advertising Models and Conceptualization in the Digital Age
Recep Yılmaz (Ondokuz Mayis University, Turkey)
Copyright © 2017. 360 pages.
The ubiquity of technology in modern society has opened new opportunities for businesses to employ marketing strategies. Through digital media, new forms of advertis...
Socio-Economic Perspectives on Consumer Engagement and Buying Behavior
Hans Ruediger Kaufmann (University of Applied Management Studies Mannheim, Germany & University of Nicosia, Cyprus), Mohammad Fateh Ali Khan Panni (City University, Bangladesh)
Copyright © 2017. 420 pages.
In modern business practices, marketing dimensions are changing with new opportunities appearing in consumer behavioral contexts. By studying consumer activities, bu...
Green Marketing and Environmental Responsibility in Modern Corporations
Thangasamy Esakki (Nagaland University, India)
Copyright © 2017. 294 pages.
In modern society, it has become increasingly important to consumers that their products be environmentally safe. Green marketing is the most efficient way for corpo...
Promotional Strategies and New Service Opportunities in Emerging Economies
Vipin Nadda (University of Sunderland, UK), Sumesh Dadwal (Northumbria University, UK), Roya Rahimi (University of Wolverhampton, UK)
Copyright © 2017. 417 pages.
Continuous improvements in emerging economies have created more opportunities for industrialization and rapid growth. This not only leads to higher standards in acco...
Strategic Uses of Social Media for Improved Customer Retention
Wafaa Al-Rabayah (Independent Researcher, Jordan), Rawan Khasawneh (Jordan University of Science and Technology, Jordan), Rasha Abu-shamaa (Yarmouk University, Jordan), Izzat Alsmadi (Boise State University, USA)
Copyright © 2017. 311 pages.
Social networking venues have increased significantly in popularity in recent years. When utilized properly, these networks can offer many advantages within business...
Analyzing Children's Consumption Behavior: Ethics, Methodologies, and Future Considerations
Jony Haryanto (President University, Indonesia), Luiz Moutinho (Dublin City University, Ireland)
Copyright © 2017. 278 pages.
To gain the most competitive edge, marketers must continually optimize their promotional strategies. While the adult population is a prominent target, there is signi...
Handbook of Research on Leveraging Consumer Psychology for Effective Customer Engagement
Norazah Mohd Suki (Universiti Malaysia Sabah, Malaysia)
Copyright © 2017. 374 pages.
Consumer behavior is becoming increasingly complex in the current global market. A broader understanding of the psychologically-driven motivation of consumers and ch...
Handbook of Research on Strategic Retailing of Private Label Products in a Recovering Economy
Mónica Gómez-Suárez (Universidad Autónoma de Madrid, Spain), María Pilar Martínez-Ruiz (University of Castilla-La Mancha, Spain)
Copyright © 2016. 625 pages.
As the global market continues to recuperate from economic downfall, it is essential for private label products to find ways to compete with alternatives offered by...
Handbook of Research on Consumerism and Buying Behavior in Developing Nations
Ayantunji Gbadamosi (University of East London, UK)
Copyright © 2016. 565 pages.
Having a grasp on what appeals to consumers and how consumers are making purchasing decisions is essential to the success of any organization that thrives by offerin...
Managing Public Relations and Brand Image through Social Media
Anurag Singh (Banaras Hindu University, India), Punita Duhan (Meera Bai Institute of Technology, India)
Copyright © 2016. 353 pages.
Each consumer now has the power to be a journalist, reviewer, and whistle blower. The prevalence of social media has made it possible to alter a brand’s reputation w...
Handbook of Research on Promotional Strategies and Consumer Influence in the Service Sector
Upendra Singh Panwar (Shri Govindram Seksaria Institute of Technology and Science, India), Raj Kumar (Banaras Hindu University, India), Nilanjan Ray (Netaji Mahavidyalaya, India)
Copyright © 2016. 492 pages.
Economic growth is directly impacted by a multitude of different industries; in recent years, the service industry has emerged as a significant contributor to the gl...
Global Marketing Strategies for the Promotion of Luxury Goods
Fabrizio Mosca (University of Turin, Italy), Rosalia Gallo (Universitat Autònoma de Barcelona, Spain)
Copyright © 2016. 329 pages.
Vast markets for high-symbolic-value goods serve as an expansive worldwide arena where luxury brands and products compete for consumer attention. As global luxury ma...
Global Perspectives on Contemporary Marketing Education
Brent Smith (Saint Joseph's University, USA), Amiram Porath (AmiPorCon Ltd, Israel)
Copyright © 2016. 293 pages.
A successful marketing department has the power to make or break a business. Today, marketing professionals are expected to have expertise in a myriad of skills and...
Competitive Social Media Marketing Strategies
Wilson Ozuem (University of Gloucestershire, UK), Gordon Bowen (Regent's University London, UK)
Copyright © 2016. 317 pages.
Consumer interaction and engagement are vital components to help marketers maintain a lasting relationship with their customers. To achieve this goal, companies must...
Product Innovation through Knowledge Management and Social Media Strategies
Alok Kumar Goel (CSIR Human Resource Development Centre, India), Puja Singhal (Amity University, India)
Copyright © 2016. 421 pages.
Companies competing on a global scale must endeavor to launch new initiatives, products, and services aimed to set them apart from their competitors. Integrating tec...
Fuzzy Optimization and Multi-Criteria Decision Making in Digital Marketing
Anil Kumar (ABV-Indian Institute of Information Technology & Management, India), Manoj Kumar Dash (ABV-Indian Institute of Information Technology & Management, India)
Copyright © 2016. 368 pages.
The decision-making process has become a challenge in modern organizations due to increased access to information and large data sets. When considering single-criter...
Trends and Innovations in Marketing Information Systems
Theodosios Tsiakis (Alexander Technological Educational Institute of Thessaloniki, Greece)
Copyright © 2015. 454 pages.
Information technology has helped to facilitate the development of various marketing techniques, thus enabling a more efficient distribution of the data that are ess...
Capturing, Analyzing, and Managing Word-of-Mouth in the Digital Marketplace
Sumangla Rathore (Sir Padampat Singhania University, India), Avinash Panwar (Sir Padampat Singhania University, India)
Copyright © 2016. 339 pages.
With the growth of information technology—and the Internet in particular—many new communication channels and platforms have emerged. These platforms are focused on b...
Strategic Customer Relationship Management in the Age of Social Media
Amir Khanlari (University of Tehran, Iran)
Copyright © 2015. 332 pages.
In today's society, organizations are looking to optimize potential social interactions and increase familiarity with customers by developing relationships with...
Maximizing Commerce and Marketing Strategies through Micro-Blogging
Janée N. Burkhalter (Saint Joseph’s University, USA), Natalie T. Wood (Saint Joseph’s University, USA & Edith Cowan University, Australia)
Copyright © 2015. 380 pages.
The Internet is quickly becoming a commonly used tool for business-customer interaction. Social media platforms that were once typically reserved for personal use ar...
Analyzing the Cultural Diversity of Consumers in the Global Marketplace
Juan Miguel Alcántara-Pilar (University of Granada, Spain), Salvador del Barrio-García (University of Granada, Spain), Esmeralda Crespo-Almendros (University of Granada, Spain), Lucia Porcu (University of Granada, Spain)
Copyright © 2015. 403 pages.
The key to any marketing strategy is finding a way to reach and appeal to the consumer. In the case of a diverse consumer pool, marketers must strive to direct their...
Engaging Consumers through Branded Entertainment and Convergent Media
Jose Marti Parreno (Universidad Europea de Valencia, Spain), Carla Ruiz Mafe (Universidad de Valencia, Spain), Lisa Scribner (University of North Carolina Wilmington, USA)
Copyright © 2015. 353 pages.
Branded entertainment is gaining popularity within marketing communications strategies. Blurring the lines between advertisements and editorial content, branded mark...
Handbook of Research on Integrating Social Media into Strategic Marketing
Nick Hajli (Newcastle University Business School, UK)
Copyright © 2015. 438 pages.
To survive in today’s competitive business environment, marketing professionals must look to develop innovative methods of reaching their customers and stakeholders....
Customer Relationship Management Strategies in the Digital Era
Süphan Nasır (Istanbul University, Turkey)
Copyright © 2015. 322 pages.
In today’s global economy, social media and technological advances have changed the way businesses interact with their clientele. With new forms of communication and...
Handbook of Research on Effective Advertising Strategies in the Social Media Age
Nurdan Öncel Taşkıran (Ondokuz Mayıs University, Turkey), Recep Yılmaz (Ondokuz Mayıs University, Turkey)
Copyright © 2015. 509 pages.
Social media pervades people’s awareness and everyday lives while also influencing societal and cultural patterns. In response to the social media age, advertising a...
Understanding Consumer Behavior and Consumption Experience
Rajagopal (EGADE Business School, Tecnologico de Monterrey, Mexico), Raquel Castaño (EGADE Business School, Tecnologico de Monterrey, Mexico)
Copyright © 2015. 303 pages.
Success in the business world is not strictly reliant on producing valuable and in-demand products. Without a proper understanding of the consumers that a business m...
Emerging Trends and Innovation in Sports Marketing and Management in Asia
Ho Keat Leng (Nanyang Technological University, Singapore), Noah Yang Hsu (Aletheia University, Taiwan)
Copyright © 2015. 355 pages.
Once only associated with North America and Europe, formal athletic events are now becoming more prevalent in Asia as well. With the expansion of this industry, ther...
Cases on Branding Strategies and Product Development: Successes and Pitfalls
Sarmistha Sarma (Institute of Innovation in Technology and Management, Guru Gobind Singh Indraprashtha University, India), Sukhvinder Singh (Institute of Innovation in Technology and Management, Guru Gobind Singh Indraprashtha University, India)
Copyright © 2015. 417 pages.
The process of creating iconic brands varies from product to product and market to market. Effective branding strategies are imperative to success in a competitive m...
Handbook of Research on Managing and Influencing Consumer Behavior
Hans-Ruediger Kaufmann (University of Nicosia, Cyprus & International Business School at Vilnius University, Lithuania)
Copyright © 2015. 728 pages.
In recent years, all types of businesses have increasingly focused on the importance of the relationship with the customer. Customer knowledge management has become...
Computer-Mediated Marketing Strategies: Social Media and Online Brand Communities
Gordon Bowen (Regent’s University, UK), Wilson Ozuem (University of Gloucestershire, UK)
Copyright © 2015. 406 pages.
For years, technology has been the impetus for progress in various processes, systems, and businesses; it shows no sign of ceasing further development. The applicati...
Market Research Methodologies: Multi-Method and Qualitative Approaches
Amandeep Takhar-Lail (University of Bedfordshire, UK), Ali Ghorbani (Payame Noor University, Iran)
Copyright © 2015. 300 pages.
Human inquiry has served as the impetus for a number of developments throughout history. Seeking new knowledge about the world around us helps to drive our progress...
Handbook of Research on Effective Marketing in Contemporary Globalism
Bryan Christiansen (PryMarke, LLC, USA), Salih Yıldız (Gümüşhane University, Turkey), Emel Yıldız (Gümüşhane University, Turkey)
Copyright © 2014. 463 pages.
The 21st century has brought about many changes in the economic realm due to acceleration of globalization. The competitive landscape in numerous areas must always b...
Strategic Marketing in Fragile Economic Conditions
Irene Samanta (Graduate Technological Education Institute of Piraeus, Greece)
Copyright © 2014. 300 pages.
In a time of economic downturn, effective marketing becomes increasingly difficult. In order to remain competitive and prosperous, organizations must strategically a...
Brand Management in Emerging Markets: Theories and Practices
Cheng Lu Wang (University of New Haven, USA), Jiaxun He (East China Normal University, China)
Copyright © 2014. 337 pages.
Worldwide brand competition has been facing new challenges as emerging markets evolve upon the global stage. Despite the fact that brand building among new markets i...
Handbook of Research on Retailer-Consumer Relationship Development
Fabio Musso (University of Urbino, Department of Economics, Society and Politics (DESP), Italy), Elena Druica (University of Bucharest, Department of Economic and Administrative Sciences, Romania)
Copyright © 2014. 589 pages.
Though based on an economic transition, retailer-consumer relationship is also influenced by non-economic factors and is a context of social interaction. With the em...
Strategies in Sports Marketing: Technologies and Emerging Trends
Manuel Alonso Dos Santos (Universidad Católica de la Santísima Concepción, Chile)
Copyright © 2014. 363 pages.
The application of marketing concepts to sports products and services is vital to the success of the industry. When appealing to the target audience of an event, it...
Handbook of Research on Consumerism in Business and Marketing: Concepts and Practices
Hans-Ruediger Kaufmann (University of Nicosia, Cyprus & International Business School at Vilnius University, Lithuania), Mohammad Fateh Ali Khan Panni (City University, Bangladesh)
Copyright © 2014. 668 pages.
The modern era of business has prompted an increased focus on the consumer and the responsibility of corporations to consider their ethical and social obligations to...
Handbook of Research on Management of Cultural Products: E-Relationship Marketing and Accessibility Perspectives
Lucia Aiello (Unviersitas Mercatorum, Italy)
Copyright © 2014. 486 pages.
An integrated approach to investigate, create, and propose a model for the value creation of cultural products is essential in maintaining its connection with e-rela...
Marketing in the Cyber Era: Strategies and Emerging Trends
Ali Ghorbani (Payame Noor University, Iran)
Copyright © 2014. 357 pages.
The growth of new technologies, internet, virtualization, and the globalization of production and consumption has given focus on new marketing strategies in the cybe...
Transcultural Marketing for Incremental and Radical Innovation
Bryan Christiansen (PryMarke, LLC, USA), Salih Yıldız (Gümüşhane University, Turkey), Emel Yıldız (Gümüşhane University, Turkey)
Copyright © 2014. 588 pages.
As technology continues to drive innovation and impact societies across multiple national boundaries and cultures, new approaches towards marketing products must be...
Progressive Trends in Knowledge and System-Based Science for Service Innovation
Michitaka Kosaka (Japan Advanced Institute of Science and Technology, Japan), Kunio Shirahada (Japan Advanced Institute of Science and Technology, Japan)
Copyright © 2014. 511 pages.
Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving interne...
Innovations in Services Marketing and Management: Strategies for Emerging Economies
Anita Goyal (Indian Institute of Management (IIM), Lucknow, India)
Copyright © 2014. 331 pages.
Modern corporations face a variety of challenges and opportunities in the field of sustainable development. Properly managing assets and maintaining effective relati...
Internet Mercenaries and Viral Marketing: The Case of Chinese Social Media
Mei Wu (University of Macau, Macau), Peter Jakubowicz (The Chinese University of Hong Kong, Hong Kong), Chengyu Cao (Tsinghua University, China)
Copyright © 2014. 326 pages.
Social media and emerging internet technologies have expanded the ideas of marketing approaches. In particular, the phenomenon of the internet in China challenges th...
Cases on Consumer-Centric Marketing Management
Vimi Jham (Institute of Management Technology, Dubai, UAE), Sandeep Puri (Institute of Management Technology, Ghaziabad, India)
Copyright © 2014. 373 pages.
As marketing strategies remain an essential tool in the success of an organization or business, the study of consumer-centered behavior is valuable in the improvemen...
Organizations and Social Networking: Utilizing Social Media to Engage Consumers
Eldon Y. Li (National Chengchi University, Taiwan & California Polytechnic State University, USA), Stanley Loh (Lutheran University of Brasil (ULBRA), Brazil & Technology Faculty Senac Pelotas, Brazil), Cain Evans (University of Central England in Birmingham, UK), Fabiana Lorenzi (Lutheran University of Brasil (ULBRA), Brazil)
Copyright © 2013. 445 pages.
The modern business landscape demands that organizations maintain an online presence to network with their customers and investors. Therefore, understanding the link...
Consumer Information Systems and Relationship Management: Design, Implementation, and Use
Angela Lin (University of Sheffield, UK), Jonathan Foster (University of Sheffield, UK), Paul Scifleet (Charles Sturt University, Australia)
Copyright © 2013. 256 pages.
Businesses continue to design and implement a variety of information systems that facilitate the creation, aggregation, and provision of product-related information...
Marketing Decision Making and the Management of Pricing: Successful Business Tools
Dr. Rajagopal (EGADE Business School, Tecnologico de Monterrey (ITESM), Mexico)
Copyright © 2013. 358 pages.
The task of pricing a specific product or service is significant in maximizing the profits of business organizations. Therefore, the management of ideal pricing stra...
Online Advertising and Promotion: Modern Technologies for Marketing
Payam Hanafizadeh (Allameh Tabataba'i University, Iran), Mehdi Behboudi (Islamic Azad University, Iran)
Copyright © 2012. 248 pages.
Advertising, just like medicine and engineering, is a universal discipline of study, providing insight into understanding the business process anywhere in the world....
Advanced Technologies Management for Retailing: Frameworks and Cases
Eleonora Pantano (University of Calabria, Italy), Harry Timmermans (Eindhoven University of Technology, The Netherlands)
Copyright © 2011. 408 pages.
The application of advanced technologies to point of sale systems is a promising and relatively unexplored field of study, in particular when considering the introdu...
Mobilized Marketing and the Consumer: Technological Developments and Challenges
Gonca Telli Yamamoto (Okan University, Turkey)
Copyright © 2010. 292 pages.
In the last twenty years, the Internet and information technologies in general have evolved creating numerous changes and developments in regard to the circulation o...

Editor(s) Biography

Eldon Y. Li is the University Chair Professor of Management Information Systems at National Chengchi University in Taiwan. He is also professor emeritus of MIS in the College of Business at California Polytechnic State University, USA. In the past, he was a professor and Dean of the College of Informatics at Yuan Ze University in Taiwan, a professor and coordinator of the MIS Program at California Polytechnic, as well as a professor and Founding Director of the Graduate Institute of Information Management at National Chung Cheng University in Chia-Yi, Taiwan. He holds a PhD (1982) from Texas Tech University and is the editor-in-chief of several international journals. His current research interests include service science, entrepreneurship and technology management, electronic business, research methods, and information systems management.

Editorial Advisory Board

Editor-in-Chief
Eldon Y. Li, National Chengchi University, Taiwan & California Polytechnic State University, United States

Editorial Advisory Board
A. Parasuraman, University of Miami, United States
Allen S. Lee, Virginia Commonwealth University, United States
David C. Yen, SUNY College at Oneonta, United States
Detlef Schoder, University of Cologne, Germany
Detmar W. Straub, Georgia State University, United States
Efraim Turban, University of Hawaii, United States
Ephraim R. McLean Georgia State University, United States
Gary Klein, University of Colorado at Colorado Spring, United States
Jef I. Richards, University of Texas at Austin, United States
Jerzy A. Kisielnicki, Warsaw University, Poland
Michael J. Shaw, University of Illinois at Urbana-Champaign, United States
Michael McGrath, Victoria University, Australia
Mike Vitale, Monash University, Australia
Niels Bjørn-Andersen, Copenhagen Business School, Denmark
Ting-Peng Liang, National Sun Yat-Sen University, Taiwan
Vallabh Sambamurthy, Michigan State University, United States