Advancing the Service Sector with Evolving Technologies: Techniques and Principles

Advancing the Service Sector with Evolving Technologies: Techniques and Principles

John Wang
Release Date: January, 2012|Copyright: © 2012 |Pages: 389
DOI: 10.4018/978-1-4666-0044-7
ISBN13: 9781466600447|ISBN10: 1466600446|EISBN13: 9781466600454
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Description & Coverage
Description:

Measuring progress in the service sector is closely linked to the ability to develop and implement information systems. As the service sector continues to grow, it is important to investigate what drives the production of intangible goods and overall economic health.

Advancing the Service Sector with Evolving Technologies: Techniques and Principles provides a forum for practitioners and researchers to discuss the application of information systems to service creation, modeling, and evolution. Covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services, this collection of research aims to shape future research and promote further growth of the service sector.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Cybercrime Investigation
  • Data Mining in Industry
  • E-Commerce Loyalty
  • Implementation Success Models
  • Marketing in the Service Sector
  • Mass Customization Models
  • Semantic Management Systems
  • Technology Services in the Healthcare Industry
  • Temporal Aspects of IT Use
  • Tourism E-Services
Reviews & Statements

"The world is changing at a blistering pace and technology seems to be leading the way, but the technology that is available isn't always implemented or used in the most efficient way. While there are many proposals and suggestions for Green IT, many of them have not been widely understood, studied, or implemented. This is where a lot of research into Green IT services should be heading, as while inventing new strategies is essential, finding ways and means to have them widely implemented and applied has yet to fully accomplished."

– John Wang, Montclair State University, USAJeffrey Hsu, Farleigh Dickinson University, USA
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Editor/Author Biographies
John Wang is a professor in the Department of Information Management and Business Analytics at Montclair State University, USA. Having received a scholarship award, he came to the USA and completed his PhD in operations research from Temple University. Due to his extraordinary contributions beyond a tenured full professor, Dr. Wang has been honored with two special range adjustments in 2006 and 2009, respectively. He has published over 100 refereed papers and seventeen books. He has also developed several computer software programs based on his research findings. He serves as Editor-in-Chief for ten Scopus-indexed journals, such as Int. J. of Business Analytics, Int. J. of Information Systems and Supply Chain Management, Int. J. of Information Systems in the Service Sector, Int. J. of Applied Management, Int. J. of Information and Decision Sciences, Int. J. of Data Mining, Modelling and Management, etc. He is the Editor of Encyclopedia of Business Analytics and Optimization (five-volume), Data Warehousing and Mining: Concepts, Methodologies, Tools, and Applications (six-volume) and the Editor of the Encyclopedia of Data Warehousing and Mining, 1st (two-volume) and 2nd (four-volume). His long-term research goal is on the synergy of operations research, data mining and cybernetics.
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