E-Banking Management: Issues, Solutions, and Strategies

E-Banking Management: Issues, Solutions, and Strategies

Release Date: May, 2009|Copyright: © 2009 |Pages: 310
DOI: 10.4018/978-1-60566-252-7
ISBN13: 9781605662527|ISBN10: 1605662526|EISBN13: 9781605662534
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Description & Coverage
Description:

The provision of services on the Internet has expanded the field of e-banking to reach all major banks around the world.

E-Banking Management: Issues, Solutions, and Strategies focuses on human, operational, managerial, and strategic organizational issues in e-banking. A cutting-edge reference source written by a collaboration of international experts, this book provides new theoretical constructs currently underpinning research and practices within the field. In addition, this Premier Reference Source covers significant key elements, relevant perspectives and ideas, and leading theories involving the field of e-banking management.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Corporate Strategy
  • Customer Relationship Management
  • E-banking management
  • E-banking technologies
  • Human involvement in e-banking
  • Knowledge Management
  • Managerial view of e-banking
  • Project Management
  • Reasons for implementing e-banking
  • Retail banking services
  • Strategy Development
  • Web site development
Reviews & Statements

This book will explore issues critical for success in providing e-banking. The aim is to assist organizations in utilising the opportunities offered by this relatively new set of technologies.

– Mahmood Shah, University of Central Lancashire, UK
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Editor/Author Biographies
Mamood Shah is regional director, Institute of International Business (IIB) & SL at the Lancashire Business School. Previously he has held academic posts at Cranfield University and the University of Hertfordshire, both in the United Kingdom. He has also acted as a consultant to several UK and International banks on e-banking management related issues. He received a PhD in e-banking from Brunel University, a MRes in Innovative Manufacturing from Cranfield University and a BSc (Hons) in Information Systems from University of Bedfordshire, all in the United Kingdom. He has published papers in several high quality journals such as the European Journal of Information Systems and the International Journal of Information Management. His other research interests include mobile government, online security and technology alignment.
Steve Clarke, Ph.D.received a BSc in Economics from The University of Kingston Upon Hull, an MBA from the University of Luton, and a PhD in human centred approaches to information systems development from Brunel University (UK). He is a professor of Information Systems in the University of Hull Business School (UK). He has extensive experience in management systems and information systems consultancy and research, focusing primarily on the identification and satisfaction of user needs and issues connected with knowledge management. His research interests include: social theory and information systems practice; strategic planning; and the impact of user involvement in the development of management systems. Professor Clarke is the co-editor of two books, Socio-Technical and Human Cognition Elements of Information Systems, 2003 published by Idea Group Publishing, and Beyond Knowledge Management, 2004 published by Idea Group Publishing.
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