Cases on Quality Initiatives for Organizational Longevity

Cases on Quality Initiatives for Organizational Longevity

Archana Krishnan (PSG Institute of Management Coimbatore, India)
Release Date: June, 2018|Copyright: © 2018 |Pages: 449
ISBN13: 9781522552888|ISBN10: 152255288X|EISBN13: 9781522552895|DOI: 10.4018/978-1-5225-5288-8


Over the past decade, increasing competition has created immense opportunities for businesses globally. As such, it important to research new methods and systems for creating optimal business cultures.

Cases on Quality Initiatives for Organizational Longevity is a scholarly publication that examines cases on practices in organizations and how they have facilitated transformation over the years. Featuring coverage on a broad range of topics such as customer loyalty, benchmarking, and employee training, this book is geared toward business owners, managers, entrepreneurs, professionals, researchers, and students seeking current and relevant research on contemporary cases in the field of business quality management.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

  • Benchmarking
  • Customer Loyalty
  • Employee Training
  • Leadership Development
  • Organizational Performance
  • Performance Indicators
  • Quality Management

Table of Contents and List of Contributors

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