Cases on Quality Initiatives for Organizational Longevity

Cases on Quality Initiatives for Organizational Longevity

Archana Krishnan (PSG Institute of Management Coimbatore, India)
Release Date: June, 2018|Copyright: © 2018 |Pages: 449
DOI: 10.4018/978-1-5225-5288-8
ISBN13: 9781522552888|ISBN10: 152255288X|EISBN13: 9781522552895
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Description & Coverage
Description:

Over the past decade, increasing competition has created immense opportunities for businesses globally. As such, it important to research new methods and systems for creating optimal business cultures.

Cases on Quality Initiatives for Organizational Longevity is a scholarly publication that examines cases on practices in organizations and how they have facilitated transformation over the years. Featuring coverage on a broad range of topics such as customer loyalty, benchmarking, and employee training, this book is geared toward business owners, managers, entrepreneurs, professionals, researchers, and students seeking current and relevant research on contemporary cases in the field of business quality management.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Benchmarking
  • Customer Loyalty
  • Employee Training
  • Leadership Development
  • Organizational Performance
  • Performance Indicators
  • Quality Management
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Editor/Author Biographies
Archana Krishnan is presently an Assistant Professor and placement coordinator at PSG Institute of Management, Coimbatore. Her interests include Total Quality Management, Organizational Behavior and Human Resource Management. She completed her doctorate from Faculty of Management Studies, University of Delhi, New Delhi, India in 2015 on the topic, “Impact of Quality Practices on Organizational Culture and Effectiveness”. The study focused primarily on Banking, Insurance and Telecommunication organizations in India. The editor also holds an MBA in Human Resource and Systems (2008, Anna University, Chennai, India) and has a B.E in Computer Science Engineering (2006, Anna University, Chennai, India). She has presented papers in National and International conferences and has published papers in national and international journals. She has nearly five years of teaching experience. She also has qualified UGC JRF NET 2010 through India’s University Grants Commission (UGC) in 2010.
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