Digital Innovations for Customer Engagement, Management, and Organizational Improvement

Digital Innovations for Customer Engagement, Management, and Organizational Improvement

Kamaljeet Sandhu (University of New England, Australia)
Release Date: June, 2020|Copyright: © 2020 |Pages: 278
DOI: 10.4018/978-1-7998-5171-4
ISBN13: 9781799851714|ISBN10: 1799851710|EISBN13: 9781799851738|ISBN13 Softcover: 9781799851721
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Description & Coverage
Description:

Over the past several years, digital technologies have reestablished the ways in which corporations operate. On one hand, technology has allowed companies to build a stronger knowledge of its customer base, contributing to better consumer engagement strategies. On the other hand, these technologies have also integrated into the management and daily operations of companies, resulting in increased performance and organizational improvement. Remaining up to date with the implementation of these cutting-edge technologies is key to a company’s continued success.

Digital Innovations for Customer Engagement, Management, and Organizational Improvement is an essential reference source that discusses and strategizes the latest technologies and innovations and their integration, implementation, and use in businesses, as well as lifelong learning strategies in a digital environment. Featuring research on topics such as consumer engagement, e-commerce, and learning management systems, this book is ideally designed for managers, business executives, marketers, consumer analysts, IT consultants, industry professionals, academicians, researchers, and students.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Competitive Advantage
  • Consumer Engagement
  • Digital Environment
  • E-Commerce
  • Employee Evaluation
  • Gamification
  • Learning Management Systems
  • Lifelong Learning
  • Management Education
  • Venture Capital
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