Digital Technology Advancements in Knowledge Management

Digital Technology Advancements in Knowledge Management

Albert Gyamfi (Regina University, Canada) and Idongesit Williams (Aalborg University, Denmark)
ISBN13: 9781799867920|ISBN10: 1799867927|EISBN13: 9781799867944|DOI: 10.4018/978-1-7998-6792-0


Knowledge management has always been about the process of creating, storing, sharing, using and managing the intellectual capital internally and/or external to organizations. Before the advent of Information systems, knowledge management processes were manual or offline. However, the emergence and eventual evolution of information systems created the possibility for the gradual but slow automation of knowledge management processes. The need for automation arose as a result of external and internal organizational pressures. The external pressures arose obviously from the evolution in the technology of knowledge management systems. This led organizations to adopt different knowledge aggregation tools to support their knowledge management endeavors. The internal pressure arose from the emergence of Big data in organizations fueled by Internet of Things (IoT) technologies. The internal pressure presented the need for organizations to be inclined towards the external pressures as the knowledge management technologies evolved. As these technologies evolved, so did their automation capabilities which resulted in the automation of knowledge management processes. Today technologies such as Blockchain, robotics, Artificial Intelligence, and other machine learning technologies function and are empowered to create, share, use and manage knowledge that support micro operations within organizations. In most cases, organizations that utilize these technologies for different tasks are unconsciously involved in knowledge management processes. In most cases knowledge generated in these micro processes are lost.

This book provides academic insights into how emerging digital technologies support and enable knowledge management processes. The book consists of case studies and practical tips based on research on the emerging possibilities for knowledge management using these technologies. This book will be of value to industry 4.0 organizations, NGOs, SMEs in general, academia, knowledge institutions and researchers studying in digital transformation and knowledge management.

Table of Contents and List of Contributors

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Author(s)/Editor(s) Biography

Dr. Idongesit WILLIAMS is a lecturer with the Center for Communication, Media and Information Technologies (CMI) located at Aalborg University Copenhagen. He holds a Bachelor in Physics, a Master degree in Information and Communications Technologies and a Ph.D. He has since 2010 researched into socio-economic, socio-technical related to Information and Communications Technologies. His research areas include the facilitation of telecom and ICT infrastructure using Public Private Partnerships, the development and the sustenance of Community-Based Networks, e-government implementation, Science and Technology Studies, gender adoption of ICTs, Organizational adoption of ICTs, User experience with ICTs and Organizational Learning He has authored more than 26 research publications, including journal papers, books, book chapters, conference papers and magazine articles. He is the co-editor of the Book, The African Mobile Story. He has delivered presentations at conferences and also helped in organizing conferences such as the CMI annual conference and the CMI/GTUC conferences.