Handbook of Research on Human Capital and People Management in the Tourism Industry

Handbook of Research on Human Capital and People Management in the Tourism Industry

Vânia Gonçalves Costa (School of Hospitality and Tourism, Polytechnic Institute of Cávado and Ave, Portugal & CiTUR, Portugal & GOVCOPP, University of Aveiro, Portugal), Andreia Antunes Moura (Polytechnic Institute of Coimbra, Portugal & CiTUR, Portugal & GOVCOPP, University of Aveiro, Portugal) and Maria do Rosário Mira (Polytechnic Institute of Coimbra, Portugal & CiTUR, Portugal & GOVCOPP, University of Aveiro, Portugal)
Release Date: October, 2020|Copyright: © 2021 |Pages: 472|DOI: 10.4018/978-1-7998-4318-4
ISBN13: 9781799843184|ISBN10: 1799843181|EISBN13: 9781799843191|ISBN13 Softcover: 9781799854869

Description

The tourism industry is an industry of people and is directly dependent on the performance of activities, skills, professionalism, quality, and competitiveness. Approaching the perspective of people management stresses the need to humanize companies, making empowerment and commitment easier. These are key to setting “talents” and, more importantly, to encouraging these individuals to put their creative capacities to the service of the companies for which they work. Only by being collaborative internally does business gain competitive capacity in the global marketplace. This aspect is crucial in tourism in the face of strong and growing competition in the sector.

Human Capital and People Management in the Tourism Industry is a crucial reference source that reveals groundbreaking human resource policies for tourism destinations, revolutionary human capital managerial business approaches in tourism, innovative tourism training perspectives, and new tourism qualification prospects. Featuring research on topics such as intellectual capital, human resource management, and financial performance, this book is ideally designed for business managers, entrepreneurs, human resource officers, industry professionals, academicians, students, and researchers.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

  • Branding Management
  • Educational Tourism
  • Entrepreneurship
  • Financial Performance
  • Global Business
  • Hospitality Management
  • Human Resource Management
  • Intellectual Capital
  • Quality of Life
  • Work-Family Conflict

Table of Contents and List of Contributors

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Author(s)/Editor(s) Biography

Vânia Costa has a PhD in Economics from the University of Vigo, with the thesis “Regional Portuguese Airports, Local Economy and Tourism Development”, a MSc in Industrial Economics and Business from University of Minho and a degree in Economics from University of Minho. She is an Assistent Professor in the School of Hospitality and Tourism of Polytechnic Institute of Cávado and Ave (Barcelos, Portugal). She is a member of the research unit on Governance, Competitiveness and Public Policies (GOVCOPP) working in the Tourism Development Group.Her current research interests include Economics of Tourism Destinations, Corporate Finance for Tourism Industry, Tourism Enterprises, Tourism Investment, Finance, Regional, Transport Economics, Air Transport and Airports.