Handbook of Research on Information Management and the Global Landscape

Handbook of Research on Information Management and the Global Landscape

M. Gordon Hunter (University of Lethbridge, Canada) and Felix B. Tan (Auckland University of Technology, New Zealand)
Indexed In: SCOPUS View 1 More Indices
Release Date: December, 2008|Copyright: © 2009 |Pages: 580
ISBN13: 9781605661384|ISBN10: 1605661384|EISBN13: 9781605661391|DOI: 10.4018/978-1-60566-138-4


Online collaboration is increasingly improving partnerships for organizations across the globe, strengthening existing relationships and creating new alliances that would previously have been inconceivable. Through these new global networks come significant issues, opportunities, and challenges for the consideration of researchers, organizational managers, and information professionals.

Handbook of Research on Information Management and the Global Landscape collects cutting-edge studies that deliver deep insights into the array of information management issues surrounding living and working in a global environment. Collecting over 20 authoritative chapters by recognized experts from distinguished research institutions worldwide, this truly international reference work emphasizes a regional theme while contributing to the global information environment, creating an essential addition to library reference collections.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

  • Asymmetric telecommunications market
  • E-commerce diffusion
  • Global internet diffusion
  • Global IT outsourcing
  • Global landscape
  • Government surveillance
  • Information Management
  • Information Systems Research
  • International ICT spillover
  • Internet adoption
  • IT governance mechanisms
  • IT investment management processes
  • Mediated learning
  • Mobile number portability
  • Mobile phone communication innovation
  • Pre-negotiation and negotiation stages
  • Privacy Protection
  • Web-based surveys

Reviews and Testimonials

The research presented in this publication relates to the many issues surrounding living and working in a global environment. The chapters are organized by those that take a truly global perspective and those that emphasize a regional theme while contributing to the global environment.

– M. Gordon Hunter, University of Lethbridge, Canada

This book focuses on the opportunities and challenges that have emerged as technology crosses cultural borders.

– Book News Inc. (March 2009)

Table of Contents and List of Contributors

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Gordon Hunter and Felix Tan live in very different parts of the world. Gordon lives in a small city, Lethbridge, Alberta, in a large northern hemisphere country, Canada. Felix lives in a large city, Auckland, in a small southern hemisphere country, New Zealand. The time difference between the two locations is 18 hours. However, with the use of modern technology and judicious planning, the two are able to co-ordinate many research projects.

Recently Gordon travelled on an academic exchange to Anadolu University in Eskisehir, Turkey. Again, technology allowed him to interactively co-ordinate a visit to Melbourne, Australia and to work with a graduate student back in Lethbridge.

The above examples show just how global work is becoming. It seems possible to work with anyone, anywhere, at anytime. This is not only possible at the individual level but also at the corporate level. Indeed, it is now necessary for companies to be able to conduct business while taking a global perspective to their operations.

The research presented in the following chapters relates to the many issues surrounding living and working in a global environment. The chapters are organized by those that take a truly global perspective and those that emphasize a regional theme while contributing to the global environment.

Global Themes
Chapter I by Yap, Das, and Burbridge, discusses why some countries successfully integrate e-commerce, while others do not. Dhar and Balakrishnan, in Chapter II, assess the risk factors associated with outsourcing the IT function on a global scale. In Chapter III Shah, White, and Cook present a global perspective on privacy protection. Zhao, Kim, Suh, and Du, in Chapter IV, examined how social institutional factors affected diffusion of the Internet in 39 countries. In Chapter V, Joshi, Barrett, Walsham, and Cappleman assess knowledge sharing in global organizations. Ho, Yoo, Yu, and Tam, in Chapter VI, employ Hofstede’s Cultural dimensions to analyze Buy-It-Now (BIN) auctions. In Chapter VII, Srivasta and Teo gathered secondary from 99 countries to examine the impact of e-government on national performance. Then, in Chapter VIII, Zhang and Lee reviewed the economic performance of 10 countries relative to international spillover of information and communication technology.

Regional Themes
In this section the chapters focus on a specific location or small group of locations within a specific region. Chapter IX’s Wresch and Fraser discuss the technological hurdles for e-commerce in the Caribbean. In Chapter X Davison, Kam, Li, Li, and Ou explore the use of Web-based surveys in China. Gefen and Heart, in Chapter XI relate Israeli national culture to trust in e-commerce. Then Hornik and Tupchiy, in Chapter XII discuss the impact of culture based on a sample from southeastern United States on the effectiveness of technology mediated learning. In Chapter XIII Dinev, Bellotto, Hart, Russo, Serra, and Colautti investigate privacy concerns of Internet users in Italy and the United States. Ji, Min, and Han, in Chapter XIV, reviewed 18 Chinese academic journals to identify their major theoretical references. In Chapter XV, Lim and Yang investigate the use of negotiation support systems in East Asia. Park, Kim, and Lee, in Chapter XVI report on number portability in the telecommunications industry in Korea. In Chapter XVII, Taylor employs Agency Theory to review outsourced information technology projects in Hong Kong. Lippert and Volkmar, in Chapter XVIII, employ the Theory of Reasoned Action to compare the cultural effects of technology on performance and utilization between users in Canada and the United States. Teo presents a Singapore perspective in Chapter XIX on Internet adoption. In Chapter XX Sanford and Bhattacherjee analyze technology implementation in a municipality in Ukraine. Sherer compares information technology investment management processes in Portugal and the United States in Chapter XXI. In Chapter XXII, Hsiao examines e-marketplace adoption in the agricultural industry in China. Ali and Green, in Chapter XXIII review information technology governance mechanisms in Australia. Finally, in Chapter XXIV, Chan, Vogel, and Ma investigate the Hong Kong cultural aspects of mobile phone interruptions.

The many authors involved in conducting the research reported here have made a significant contribution not only to this book but to our global information management field of study. To you we are indebted.

M. Gordon Hunter
Felix B. Tan
March 2008

Author(s)/Editor(s) Biography

M. Gordon Hunter is Professor of Information Systems in the Faculty of Management at The University of Lethbridge, Alberta, Canada. Gordon has previously held academic positions at universities in Canada, Singapore, and Hong Kong. He has held visiting positions at universities in Australia, Monaco, Germany, New Zealand, and the U.S. During July and August of 2005 Gordon was a Visiting Erskine Fellow at the University of Canterbury, Christchurch, New Zealand.
Felix B Tan is Professor of Information Systems and Chair of Business Information Systems discipline at Auckland University of Technology (New Zealand). He serves as the Editor-in-Chief of the Journal of Global Information Management. He is on the Executive Council and is Fellow of the Information Resources Management Association. He was also on the Council of the Association for Information System between 2003-2005. Dr. Tan’s current research interests are in electronic commerce, global information management, business-IT alignment, and the management of IT. Dr. Tan has published in MIS Quarterly, Information & Management, IEEE Transactions on Engineering Management, IEEE Transactions on Personal Communications, Information Systems Journal, Journal of Information Technology, International Journal of Human-Computer Interaction, International Journal of Electronic Commerce, as well as other journals and refereed conference proceedings. Dr. Tan has over 25 years experience in information systems management and consulting with large multinationals, as well as university teaching and research in Singapore, Canada, and New Zealand.


Editorial Board

Associate Editors
  • Patrick Chau, University of Hong Kong, China
  • Brian Corbitt, RMIT University, Australia
  • Frank Dubois, American University, USA
  • Roberto Evaristo, 3M Corporation, USA
  • Gerald Grant, Carleton University, Canada
  • Ray Hackney, Manchester Metropolitan Univ., UK
  • G. Harindranath, Royal Holloway, University of London, UK
  • M. Gordon Hunter, University of Lethbridge, Canada
  • Lech Janczewski, The University of Auckland, New Zealand
  • Karen D. Loch, Georgia State University, USA
  • M. Lynne Markus, Bentley College, USA
  • Fred Niederman, St. Louis University, USA
  • Bernard Tan, National University of Singapore, Singapore

    Editorial Review Board

  • Anil Aggarwal, University of Baltimore, USA
  • Norman P. Archer, McMaster University, Canada
  • Jan G. Clark, University of Texas, USA
  • Narciso Cerpa, Universidad de Talca, Chile
  • George Ditsa, United Arab Emirates University, UAE
  • Ibrahim Ebeltagi, University of Wolverhampton, UK
  • Liliane Esnault, Lyon Graduate School of Bus., France
  • R. Brent Gallupe, Queen’s University, Canada
  • Tor Guimaraes, Tenessee Technological University, USA
  • Xunhua Guo, Tsinghua University, China
  • Zixiu Guo, University of New South Wales, Australia
  • Syed Zahoor Hassan, Lahore University of Management Sciences, Pakistan
  • Se-Joon Hong, Korea University, Korea
  • Jean Huang, Sun Yat-sen University, China
  • Lihua Huang, Fudan University, China
  • Wayne Huang, Ohio University, USA
  • Se-Joon Hong, Korea University, Korea
  • Rekha Jain, Indian Institute of Management, India
  • Shaobo Ji, Carleton University, Canada
  • Jaak Jurison, Fordham University, USA
  • Sherif Kamel, American University in Cairo, Egypt
  • Atreyi Kankanhalli, National University of Singapore, Singapore
  • Md Khaled Khan, Monash University, Australia
  • Hee-Woong Kim, National University of Singapore, Singapore
  • Yong Jin Kim, Sogang University, Korea
  • Hsiangchu Lai, National Sun Yat-sen University, Taiwan
  • Vincent Lai, The Chinese University of Hong Kong, China
  • Renata Lebre La Rovere, University Fed. do Rio de Janeiro, Brazil
  • Albert Lederer, University of Kentucky, USA
  • Jae Kyu Lee, Singapore Management University, Singapore
  • Hans Lehmann, Victoria University of Wellington, New Zealand
  • Maris Martinsons, City University of Hong Kong, China
  • Neil McBride, DeMontfort University, UK
  • Peter Meso, Georgia State University, USA
  • Annette Mills, University of Canterbury, New Zealand
  • Fiona Fui-Hoon Nah, University of Nebraska, Lincoln, USA
  • Christine Nielsen, University of Baltimore, USA
  • Syed Nasirin, Brunel University, UK
  • Michael Parent, Simon Fraser University, Canada
  • Gregory Rose, Washington State University, USA
  • Pauline Ratnasingham, University of Central Missouri, USA
  • Mike Roseman, Queensland University of Technology, Australia
  • Mikko Ruohonen, University of Tampere, Finland
  • Barry Shore, University of New Hampshire, USA
  • V. Sridhar, Management Development Institute, India
  • Mark Srite, University of Wisconsin - Milwaukee, USA
  • Robert Stegwee, University of Twente, The Netherlands
  • Kar Yan Tam, Hong Kong University of Science & Technology, Hong Kong
  • Thompson Teo, National University of Singapore, Singapore
  • Eileen Trauth, The Pennsylvania State University, USA
  • Lai Lai Tung, Nanyang Technological University, Singapore
  • Rossouv von Solms, Port Elizabeth Technikon, South Africa
  • Jiri Vorisek, Prague University of Economics, Czech Republic
  • Bruce White, Dakota State University, USA
  • Chee Sing Yap, Universiti Tunku Abdul Rahman, Malaysia
  • Cheng Zhang, Fudan University, China