Information Systems and New Applications in the Service Sector: Models and Methods

Information Systems and New Applications in the Service Sector: Models and Methods

John Wang (Montclair State University, USA)
Release Date: November, 2010|Copyright: © 2011 |Pages: 444
DOI: 10.4018/978-1-60960-138-6
ISBN13: 9781609601386|ISBN10: 1609601386|EISBN13: 9781609601409
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Description & Coverage
Description:

In recent years, with rapidly advancing technology and a more globalized culture, the importance of Information Systems has become paramount. The application of Information Systems has made a huge impact on the service sector, both public and private.

Information Systems and New Applications in the Service Sector: Models and Methods examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems. This publication encompasses theoretical, analytical, and empirical research, as well as comprehensive reviews of relevant research, technical reports, and case studies of effective applications in this area. The use of new theories, technologies, models, methods, techniques, and principles are emphasized all while explaining the relationship between the advancement of the service sector and the evolution of information systems.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Business services
  • Creative Problem Solving
  • Logistics network configuration
  • Matching supply with demand
  • Multiple-objective decision making
  • Optimization of service systems
  • Performance measures and quality control
  • Public Service Management
  • Revenue and risk management
  • Self-service systems
  • Supplier relationship management
  • Web Services
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Editor/Author Biographies
John Wang is a professor in the Department of Information & Operations Management at Montclair State University, USA. Having received a scholarship award, he came to the USA and completed his PhD in operations research from Temple University. Due to his extraordinary contributions beyond a tenured full professor, Dr. Wang has been honored with a special range adjustment in 2006. He has published over 100 refereed papers and seven books. He has also developed several computer software programs based on his research findings.

He is the Editor-in-Chief of International Journal of Applied Management Science, International Journal of Operations Research and Information Systems, and International Journal of Information Systems and Supply Chain Management. He is the Editor of Data Warehousing and Mining: Concepts, Methodologies, Tools, and Applications (six-volume) and the Editor of the Encyclopedia of Data Warehousing and Mining, 1st (two-volume) and 2nd (four-volume). His long-term research goal is on the synergy of operations research, data mining and cybernetics.
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