Information Systems and New Applications in the Service Sector: Models and Methods

In recent years, with rapidly advancing technology and a more globalized culture, the importance of Information Systems has become paramount. The application of Information Systems has made a huge impact on the service sector, both public and private.

Information Systems and New Applications in the Service Sector: Models and Methods examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems. This publication encompasses theoretical, analytical, and empirical research, as well as comprehensive reviews of relevant research, technical reports, and case studies of effective applications in this area. The use of new theories, technologies, models, methods, techniques, and principles are emphasized all while explaining the relationship between the advancement of the service sector and the evolution of information systems.

The many academic areas covered in this publication include, but are not limited to:

• Business services
• Creative Problem Solving
• Logistics network configuration
• Matching supply with demand
• Multiple-objective decision making
• Optimization of service systems
• Performance measures and quality control
• Public Service Management
• Revenue and risk management
• Self-service systems
• Supplier relationship management
• Web Services