Leadership, Management, and Adoption Techniques for Digital Service Innovation

Leadership, Management, and Adoption Techniques for Digital Service Innovation

Kamaljeet Sandhu (University of New England, Australia)
Release Date: December, 2019|Copyright: © 2020 |Pages: 342
DOI: 10.4018/978-1-7998-2799-3
ISBN13: 9781799827993|ISBN10: 1799827992|EISBN13: 9781799828013|ISBN13 Softcover: 9781799828006
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Description & Coverage
Description:

There are many advantages to incorporating digital services in business, including improved data management, higher transparency, personalized customer service, and cost reduction. Innovation is a key driver to how digital services are formed, developed, delivered, and used by consumers, employees, and employers. The largest differentiator comes from having a digitally empowered workforce. Companies increasingly need digital workers to establish greater digital skills to bear on every activity. Business leaders especially need to steer digital priorities, drive innovation, and develop digital platforms.

Leadership, Management, and Adoption Techniques for Digital Service Innovation is an essential reference source that discusses the adoption of digital services in multiple industries and presents digital technologies to address and further advance innovation to drive successful solutions. Featuring research on topics such as cloud computing, digital business, and value creation, this book is ideally designed for managers, leaders, executives, directors, IT consultants, academicians, researchers, industry professionals, students, and practitioners.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Business Relationships
  • Cloud Computing
  • Consumer Engagement
  • Corporate Social Responsibility
  • Digital Business
  • E-Commerce
  • Effective Leadership
  • Lifelong Learning
  • Service Quality
  • Value Creation
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