Web services are increasingly important in information technology with the expansive growth of the Internet. As services proliferate in domains ranging from e-commerce to digital government, the need for tools and methods to measure and guide the achievement of quality outcomes is critical for organizations.

Managing Web Service Quality: Measuring Outcomes and Effectiveness focuses on the advances in Web service quality, covering topics such as quality requirements, security issues, and development and integration methods of providing quality services. Covering both technical and managerial issues related to Web service quality, this authoritative collection provides academicians, researchers, and practitioners with the most advanced research in the field.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

Digital Libraries
Intelligent Web service composition
Management of Web services
Multimedia Delivery
Quality models
Semantic Web Services
Services oriented architecture
Transactional composite applications
Virtual Web services
Web services dependability
Web services infrastructure
Web services quality
Web services security

Reviews & Statements

This book focuses on how web services could provide quality achievements in an organization, and how quality web services could be developed.

– Khaled Khan, Qatar University, Qatar

The quality properties explored in these 16 papers are testability, dependability, maintainability, usability, security, and quality of service.

– Book News Inc. (Decemeber 2008)

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Editor/Author Biographies

Khaled M. Khan is an Associate Professor in the department of Computer Science and Engineering and the Manager of KINDI Computing Research Lab at Qatar University. He was also the Graduate Program Coordinator for Master of Computing from 2009-2012. Prior to these, Khaled served Western Sydney University as Head of postgraduate programs in computing. His research interests include human factors in cyber security, secure software engineering, cloud computing, measuring security, trust in computer software, and software evolution. He has taught computing more than twenty five years at various universities in Asia, Europe, Africa, and Australia. Khaled received his BS and MS in computer science and informatics from the Norwegian University of Science and Technology. He received his PhD in computing from Monash University, Australia. He also holds a second bachelor's degree from the University of Dhaka (Bangladesh). He was the founding Editor-in-Chief of the International Journal of Secure Software Engineering (IJSSE) from 2009-2017. He is currently the Editor-in-Chief Emeritus of the IJSSE. Khaled has published more than 90 technical papers, and edited four books.

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