Great overview of offshoring in professional services! This much awaited edited volume fills a gap in our understanding of what is going on with offshoring and outsourcing of a wide set of professional services pertaining to such areas as Surgery, X-Ray interpretation, Legal Activities, Entertainment and Media, and, of course, Information Technology . It is also a great resource for finding latest research on a variety of topics pertaining to offshoring and outsourcing.
– Professor Natalia Levina, New York University, USA
Gupta is the pioneer in conceiving and describing work paradigms that eliminate or minimize the need to do work at night. I strongly recommend this book to persons in business, academia, government, and medicine.
– Dr. Ram D. Sriram, National Institute of Standard and Technology, USA
Gupta's latest book, an edited volume on the outsourcing and offshoring of professional services, takes a strategic view of offshoring. It is well recognized by now that sustainable benefits are possible only if the offshoring of services is underpinned by a strategic view that takes consideration of global coordination, local markets, institutions, intellectual property rights and distributed innovation. The present volume addresses these topics.
– Dr. Rafiq Dossani, Stanford University, USA
While there are many books on outsourcing, this is the first that I have seen that address both the short term issues and long term solutions to the problem of finding high quality information workers at sustainable cost levels. Gupta examines both conventional and unconventional solutions to the problem of identifying, recruiting and managing information workers. This book should be required reading in all courses that deal, wholly or partially, with the subject of outsourcing of professional services.
– Dr. Ravi Aron, University of Southern California, USA
Services offshoring is a subject that is both enormously important and filled with urban legends. Outsourcing and Offshoring of Professional Services is an excellent guide to separating the important truths from the fiction.
– Professor Frank Levy, Massachusetts Institute of Technology, USA
A nice job of laying out the options of new courses dedicated to the main principals of outsourcing.
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One sees other books that cover the topics of risk, India versus other countries as destinations for outsourcing, and so forth, but the combination of such essential topics and the unusual topics I just cited makes this book special.
– Detmar Straub
This book explores new models of operation, examines new relationships between suppliers and buyers, and analyzes new technical paradigms for effective collaboration.
– Book News Inc. (August 2008)
I was particularly pleased to find two chapters that focused on new ways to improve greater access to healthcare providers and healthcare data.
– Dr. Carol V. Brown, Howe School of Technology Management, USA
Overall, this is, without a doubt, a top scholarly contribution to the domain of outsourcing and offshoring and it is an excellant choice as a graduate level textbook for a class on this topic.
– Dr. Erran Carmel, American University and University of Maryland Univeristy College, USA