Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media

Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media

Ed Downey (State University of New York, College at Brockport, USA) and Matthew A. Jones (Portland State University, USA)
Release Date: January, 2012|Copyright: © 2012 |Pages: 369
DOI: 10.4018/978-1-4666-0071-3
ISBN13: 9781466600713|ISBN10: 1466600713|EISBN13: 9781466600720
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Description & Coverage
Description:

Web 2.0 can create value for political processes by decreasing costs and increasing opportunities for civic engagement, and, as a result, will likely affect the future of governance.

Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media investigates the effects of Web technologies and social media on interaction and the political process. Researchers, government administrators, and policymakers will benefit from the book's examination of e-governance in an increasingly complex and interdependent world. Readers will learn to use Web technologies to address local and global problems and improve systems of governance, social equity, economic activity, sustainability, service delivery, transparency, and the ethical and legal dimensions of public service.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Citizen Mobilization
  • Citizen Participation
  • E-Governance
  • Public Administration and Social Media
  • Public Management
  • Public Service and Social Media
  • Social Media
  • Social Problem-Solving
  • Web 2.0 and Social Interaction
  • Web 2.0 Technologies and Public Service
Reviews & Statements

Average citizens and internet users may currently value social interactions more than they value interaction with governmental units and public policy. This does not mean that circumstances are unchanging since generational shifts and new understandings will eventually cause Web 2.0 technologies and successor developments to have profound impacts on governmental operations. [...] My expectation is that this book will be a good resource for the practitioner and the policy maker and will be especially valued by the E-Government researcher.

– Carl D. Ekstrom, University of Nebraska at Omaha, USA
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Editor/Author Biographies
Ed Downey is an Associate Professor in the Department of Public Administration at The College at Brockport, State University of New York. He holds a Doctorate in Public Administration from the University at Albany, State University of New York and has private sector experience in Human Resources and as the CEO of a software firm in the health care industry. His primary teaching and research interests are in the areas of productivity improvement and computer applications in organizations and he has worked under grants from the Ford Foundation and Brookings Institution. Ed recently edited a book entitled E-Government Website Development: Future Trends and Strategic Models with Carl D. Ekstrom and Matthew A. Jones.
Dr. Matthew Jones is an Assistant Professor of public administration in the Hatfield School of Government at Portland State University in Portland, Oregon, USA. His key research interests concern the administration and performance of public safety agencies and their use of technology. He has been a trainer and educator to public safety employees for a number of years and regularly serves as a conusltant in this field. He recently co-edited E-Government Website Development: Future Trends and Strategic Models with Dr. Ed Downey and is the co-editor of Public Service, and Web 2.0 Technologies: Future Trends in Social Media.
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Editorial Advisory Board
  • James G. Caillier, SUNY Brockport, USA
  • Carl Ekstrom, University of Nebraska Omaha, USA
  • Thomas J. Greitens, Central Michigan University, USA
  • Charles E. Menifield, University of Memphis, USA
  • Masami Nishishiba, Portland State University, USA
  • F. Dianne Lux Wigand, University of Arkansas at Little Rock, USA