Sales Management for Improved Organizational Competitiveness and Performance

Sales Management for Improved Organizational Competitiveness and Performance

Release Date: May, 2022|Copyright: © 2022 |Pages: 372
DOI: 10.4018/978-1-6684-3430-7
ISBN13: 9781668434307|ISBN10: 166843430X|EISBN13: 9781668434321
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Description & Coverage
Description:

With the recent digital developments within marketing, the alignment between sales and marketing has become increasingly important as it has the potential to improve sales, customer relations, and customer satisfaction. The evolution of technology has also been promoting changes in the sales process, which provides new opportunities and challenges for enterprises at various levels.

Sales Management for Improved Organizational Competitiveness and Performance highlights the influences of management, marketing, and technology on sales and presents trends in sales, namely the digital transformation that is taking place in organizations. The book also considers innovative concepts, techniques, and tools in the sales area. Covering a wide range of topics such as digital transformation, sales communication, and social media marketing, this reference work is ideal for managers, marketers, researchers, scholars, practitioners, academicians, instructors, and students.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Destination Marketing
  • Digital Transformation
  • Marketing
  • Offline Shopping
  • Online Buying Behavior
  • Relationship Selling
  • Sales Communication
  • Sales Performance
  • Sales-Force Management
  • Social Media Marketing
Reviews & Statements

"Real-world case studies are included in each chapter, giving students the background and information they need to develop scenarios or approaches for the businesses they are analyzing. The best approach to guarantee that students have the necessary skills is through the deployment of the case method in management education and access to real-world settings and data."

– Prof. Paulo Botelho Pires, Porto Business School, Portugal

"Sales performance is being constantly monitored by marketing and retail managers. A common ground among researchers is to disentangle the effects of monetary and non-monetary promotions. Porto and Walter (2023) add to this important discussion an operant behavioral economics framework. Their longitudinal design assesses how different promotional dimensions influence sales measures (revenue, number of transactions, and average billing size) and the residual effects after their removal. It is a must-reading material for researchers and marketers."

– Prof. Marcos Severo, Federal University of Goiás & Indian Institute of Technology Gandhinagar

"Unlock the secrets of effective sales promotions with this chapter! Based on a comprehensive study, Porto and Walter (2022) reveal that promotions can positively and negatively impact sales, but success lies in understanding the different dimensions of these incentives. Discover how promotional actions' presence, removal, simultaneity, and duration can generate the most potent effects on revenue. With insights from 136 cases, author demonstrate how promotional dimensions affect sales performance, and recommend that future research investigate the long-term effects of non-monetary or mixed promotions. Don't miss out on this invaluable resource for researchers and managers looking to interpret the effectiveness of their promotions using Operant Behavioral Economics."

– Prof. Ricardo Limongi, Federal University of Goiás and Federal University of Uberlandia, Brazil
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Editor/Author Biographies
José Duarte da Rocha Santos received his PhD in Management from Vigo University. He also holds MSc in Marketing and a bachelor’s degree in Business Sciences. Between 1987 and 2002, he played various roles in sales, marketing, and management of companies in the information technology sector. From 2003 to 2018, he performed the functions of a management and marketing consultant. Since 1999, he has been a professor in higher education in Portugal in the fields of management and marketing. He is currently a marketing professor at the Accounting and Business School of the Polytechnic of Porto (ISCAP/P.PORTO). He is also a senior researcher at the CEOS.PP - Centre for Organizational and Social Studies of the Polytechnic of Porto, Portugal. His principal research area is customer relationship management through digital marketing.
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