I am convinced this book would be a good addition to current collection of experiences and best practices in e-government adoption and usage across countries. I envision the day when e-government will eventually lead to collaborative multi-stakeholder planning where public would be engaged with the government in dealing with complex public policy issues such as water management or adaptation to climate change. I sincerely believe that as researchers, it is our responsibility to contribute to this vision by building research models, disseminating best practices, and analyzing issues surrounding electronic government, and I hope this book will lead the way.
– Dr. Vikas Jain, The University of Tampa, USA
This book addresses a timely topic in an innovative way. E-government services will continue to transform the way we interact with government. Electronic government is an international phenomenon that is helping to flatten the world. This book includes a plethora of insightful revelations from credible researchers from across the globe.
– Dr. Lemuria Carter, North Carolina Agricultural and Technical State University, USA
Shareef and his colleagues present us with a collection of articles examining the factors that influence end user adoption at the various stages of e-government based on empirical investigations in developed and developing countries. Unlike most studies of e-government the focus of this book is the demand side, how users react to the computerization of government services. The articles identify positive and negative factors found, and the final chapter suggests ways to measure the success of e-government from a user perspective.
– David Mason, Victoria University of Wellington, Online Information Review, Vol. 37, No. 1