Technological Applications and Advancements in Service Science, Management, and Engineering

Technological Applications and Advancements in Service Science, Management, and Engineering

Stuart D. Galup (Florida Atlantic University, USA)
Release Date: May, 2012|Copyright: © 2012 |Pages: 382|DOI: 10.4018/978-1-4666-1583-0
ISBN13: 9781466615830|ISBN10: 1466615834|EISBN13: 9781466615847

Description

Services play a central role in the economies of nations and in global commerce, and to some extent we are all in the field of service.

Technological Applications and Advancements in Service Science, Management, and Engineering is a compendium of research that proves to be an indispensable resource for cutting-edge knowledge in service science understood as a broad research field that embodies all the aspects that relate to services, their planning, design, operation, evaluation, and improvement. Perfect for academic researchers and practicing professionals, this volume serves as a vehicle for the development of service science and how good services are devised and engineered to get the maximum value for their efforts.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

  • Computational Service Techniques
  • Service design and modeling
  • Service Engineering
  • Service Innovation
  • Service Marketing
  • Service science
  • Service supply and value chain management
  • Simulation in service science
  • Strategic management of services

Table of Contents and List of Contributors

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Indices