Technologies & Methodologies for Evaluating Information Technology in Business

Technologies & Methodologies for Evaluating Information Technology in Business

Charles K. Davis (University of St. Thomas, USA)
Release Date: January, 2003|Copyright: © 2003 |Pages: 262
ISBN13: 9781931777483|ISBN10: 1931777489|EISBN13: 9781931777643|DOI: 10.4018/978-1-931777-48-3


The evaluation of IT and its business values are recently the subject of many academic and business discussions. Investments in IT are growing extensively and business managers worry about the fact that the benefits of IT investments might not be as high as expected.

Technologies & Methodologies for Evaluating Information Technology in Business provides insight into methods that can be used in order to evaluate the value of IT in organizations.

Reviews and Testimonials

Dr. Davis has compiled a very compelling two-pronged approach for evaluating business information technology. Being a model-based practitioner, I appreciated Dr. Davis starting each section with a proposed evaluation model and following the model with case study results. Dr. Davis correctly identified the need for several interlocking models to adequately broach information technology evaluation. As a software testing professional, I was especially interested in the Balanced Scorecard measurement framework. It underscores the importance of complete, well written requirements for the success of all IT development projects. By strong implication, the Balanced Scorecard underscores the importance of thorough testing of requirements before any detailed software planning is begun. Also by strong implication, the Balanced Scorecard underscores the importance of testability of requirements throughout the development lifecycle.

– Gerald Everett, IBM

Charles Davis has compiled a set of high quality, timely articles related to the evaluation of information technology (IT). This much needed book provides management insight into organizational effectiveness of IT. It takes a close look at methods and techniques for both evaluating and enhancing the financial investment of IT. Practitioners and researchers alike will find this book very useful given its breadth of coverage. It addresses critical managerial issues within the context of research being conducted on technologies and methodologies for evaluating IT. Overall, Davis' book promotes effective management by introducing cutting-edge methods and technologies for organizational effectiveness, workflow analysis, and financial investment.

– Dr. Shirley (Annie) Becker, Professor of Computer Information Systems, Northern Arizona University, USA

Table of Contents and List of Contributors

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Author(s)/Editor(s) Biography

Charles K. Davis is a Professor of Management Information Systems at the University of St. Thomas in Houston, Texas, USA. He is an authority on the use of information technology in business, having an extensive academic record and corporate background in developing and managing information technologies. In addition to authoring over 100 articles, monographs, and reports, he held numerous technical and managerial positions, including positions with the following firms: IBM Corporation, Chase Manhattan Bank, Occidental Petroleum Corporation, Pullman Incorporated, and Deloitte & Touche. In addition to the University of St. Thomas, Davis taught at the University of Houston and Houston Baptist University. He received a PhD in MIS from the University of Houston, an MBA from Columbia University, an MAT from Harvard University, and a BS from Oklahoma State University. Over the years, Davis’ consulting clients included the City of Houston, Harris County (Texas), The Port of Houston, Houston Lighting & Power, Arizona Public Service, Pacific Gas & Electric, Hughes Tool Company, Compaq Computer Corporation, ARAMCO, Yellow Cab Company, HYDRIL Corporation, and The State of Maine.