Telecommuting by any name-telework, mobile work, home offices, virtual employees or telematics-is one of the most intriguing and least understood results of advances in portable computing. Employees and communities are eager to embrace it and the media reports about it cite it as a perk with the power to attract new talent as well as to retain good employees. The question is how to start a program and what should an organization worry about? The difficulty for many managers is getting good advice on starting and managing programs effectively.
The authors in Telecommuting and Virtual Offices: Issues and Opportunities present usable research and advice on many of these issues.