Transforming the Financial Landscape With ICTs

Transforming the Financial Landscape With ICTs

Dharmendra Singh (Modern College of Business and Science, Oman), Garima Malik (Birla Institute of Technology Management, Greater Noida, India), and Shalini Aggarwal (Chandigarh University, India)
Indexed In: SCOPUS
Release Date: May, 2024|Copyright: © 2024 |Pages: 345
DOI: 10.4018/979-8-3693-1503-3
ISBN13: 9798369315033|ISBN13 Softcover: 9798369348192|EISBN13: 9798369315040
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Description & Coverage
Description:

In modern finance, academic scholars face a pressing dilemma - how to grapple with the sweeping influence of Information and Communication Technology (ICT). As ICT continues to transform financial practices, transactions, and data analysis, scholars are confronted with the daunting challenge of comprehending and navigating this rapidly changing terrain. Moreover, the disruptive potential of ICT introduces a range of intricate issues, including cybersecurity vulnerabilities, ethical quandaries, and privacy concerns. In the absence of a comprehensive guide, scholars find themselves adrift, searching for direction amidst the tumultuous waves of the digital revolution.

Transforming the Financial Landscape With ICTs is a beacon of knowledge amid the turbulence of ICT-driven financial transformation. This meticulously curated book presents a vast array of research papers and case studies that delve deep into the multifaceted impact of ICT on the finance sector. It not only illuminates the path forward but also underscores the positive potential of embracing ICT as a catalyst for progress, championing efficiency, transparency, and inclusivity within finance.

This book offers a comprehensive exploration of the digital financial landscape, covering a broad spectrum of topics, from online banking to blockchain, AI-powered chatbots to big data analytics. It provides a holistic view of how ICT is reshaping finance. Bridging the gap between theory and practice provides actionable insights that are invaluable for both scholars and practitioners, facilitating a deeper understanding of ICT's real-world applications. Beyond mere exposition, this book critically examines the challenges and risks associated with the ICT revolution in finance, addressing issues such as cybersecurity, privacy, and ethics, thereby equipping scholars with a well-rounded perspective.

Transforming the Financial Landscape With ICTs is more than a book; it is a roadmap for academic scholars seeking to navigate the uncharted territory of ICT's impact on finance. By offering both theoretical foundations and practical guidance, it empowers scholars to confront the challenges and seize the opportunities presented by the digital era, ensuring they remain at the forefront of financial research and innovation.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Artificial Intelligence and Chatbots
  • Artificial Intelligence Powered Risk Management System
  • Big Data and Data Analytics
  • Blockchain and Cryptocurrencies
  • Cloud Computing
  • Credit Card Fraud Detection
  • Customer Data Analysis
  • Customer Service and Chatbots
  • Data Consistency, Transparency, and Privacy in Blockchain
  • Deep Learning
  • Digital Sales and Marketing
  • Emerging Blockchain Models for Digital Currencies
  • FinTech Startups
  • Fraud and Cybersecurity
  • ICT Financial Sector Development
Reviews & Statements

By examining multiple dimensions of AI chatbot service quality, this research highlights the significance of customer satisfaction and attitudes in driving long-term loyalty. The study offers a pioneering perspective on the potential of AI chatbots to transform customer interactions and marketing practices, providing actionable recommendations for businesses to enhance their AI services through continuous improvements, feedback collection, and alignment with evolving customer needs.

– Rupali

ICTs improve convenience, effectiveness, financial product and service development, and global integration in banking and finance. They enhance innovation and customer satisfaction. Therefore, financial institutions must adopt ICTs to compete in a fast-changing digital world.

.

– Dr. Dharmendra Singh
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Editor/Author Biographies
Dharmendra Singh is an Associate Professor and program head (Finance) at Modern College of Business and Science, Muscat (Oman). He possesses rich professional experience of over 23 years in the field of finance. He holds a Ph.D. (Finance), professional certifications like Certified Financial Planner (CFP), an associate diploma (life insurance) from the Insurance Institute of India, and a CFA from ICFAI. He has published several articles & research papers in ABDC, CABS, and Scopus Q1-ranked international and refereed journals. He has published five edited books with renowned publishers. His research areas include banking, corporate finance, entrepreneurial finance, and financial markets. He has delivered training programs in association with CMA, Oman. He also serves as a reviewer for high rank journals. He is a member of the Financial Planning Standard Board (FPSB), the Indian Econometric Society, and the Insurance Institute of India.

Dr. Garima Malik is an Assistant Professor of Marketing at Birla Institute of Management Technology, Greater Noida. She is a Fellow of the Xavier School of Management, XLRI Jamshedpur, India, and a recipient of the K.V. Raju Gold Medal granted to an exceptional Ph.D. student. She has more than twenty years of academic experience. Her research interests span various areas, including gamification, marketing analytics, customer engagement, destination marketing, and gaming marketing experience. She authored more than 80+ research papers. In addition to her research contributions, Dr. Malik has authored five books, two of which are textbooks, and four are case study books.

Dr. Shalini Aggarwal, an alumnus of the Indian Institute of Management (IIM) Ahmedabad is a Professor of Finance at Chandigarh University, Mohali. She has a total work experience of 18 years of industry and teaching. She is MBA with specialisation in Finance and PhD in the area of Risk Management Practices in banking sector of India. She has more than 40 research papers published in SCI, Q1, Q2, Scopus and ABDC- A, B and C listed journal. Her case studies are published in IIM Ahmedabad case centre. She has also authored 2 edited books published by Taylor and Francis. She has completed three funded research projects (two with IIM, Ahmedabad) and one by IMS Ghaziabad. She has conducted more than 100 workshops on data analysis using time series data in SPSS, E-views, finding variables and model building, SLR, Bibliometric analysis, Quantitative study, Qualitative study and R-Studio and has delivered guest lectures at national and international level like South Africa, Bangladesh, Afghanistan, Thailand, Indonesia and Brazil. She has delivered guest lectures at renowned institutes like NITTTR Chandigarh, NIFM, Faridabad (30 lectures), NITTR Chandigarh (5 lectures), GLS School of doctoral research and innovation, Gujarat, VIT Vellor. Further, she has chaired session at national and International conferences in the countries Thailand, Indonesia, Brazil, Muscat, Africa. She has chaired a session at NICMAR, Pune. She has 8 copyrights and 1 patent in her name and acts as reviewer for emerald, inderscience and sage publications. Four students have completed their Ph.D with her. She has floated one special issue with the Journal of Sustainable finance and investment of Taylor and Francis entitled “International Finance and Sustainability”. She is the associate editor of the journal “Journal of Sustainable finance and investment” and “Asia pacific financial market”.

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