A 15 Factor and 157 Item Checklist for Assessing Website Usability and Accessibility

A 15 Factor and 157 Item Checklist for Assessing Website Usability and Accessibility

Carolyn Kinsell (Solers Research Group, USA) and Boaventura DaCosta (Solers Research Group, USA)
Copyright: © 2014 |Pages: 25
DOI: 10.4018/978-1-4666-5015-2.ch017
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Abstract

Website assessment is still a very much ill-defined practice, conducted by some and largely ignored by most. Instruments to help assess and measure the usability of websites are vital in ensuring that websites not only meet their intended purpose but are also usable and accessible. This chapter presents a checklist comprised of 15 factors and 157 items matured over years that are rooted in cognitive psychology, instructional design, computer science, but most importantly, human-computer interface study, which can be used to guide researchers and practitioners in assessing the usability and accessibility of website design.
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Web Usability And Accessiblity Checklist

The checklist presented in this chapter is comprised of 15 factors and 157 items deemed important in website design and development that should be assessed in terms of usability and accessibility. Specifically, these factors include:

  • 1.

    Browser support, add-ons, plug-ins, and extensions (Table 1);

  • 2.

    Domain and URLs (Table 2);

  • 3.

    Website performance (Table 3);

  • 4.

    Trademarks, logos, and associated information (Table 4);

  • 5.

    Advertisements and pop-ups (Table 5);

  • 6.

    Navigation (Table 6);

  • 7.

    Searching (Table 7);

  • 8.

    Online help (Table 8);

  • 9.

    Web page layout and content organization (Table 9);

  • 10.

    Language use (Table 10);

  • 11.

    Graphics, figures, and tables (Table 11);

  • 12.

    Text formatting (Table 12);

  • 13.

    Video and audio (Table 13);

  • 14.

    User interface and behavior (Table 14); and

  • 15.

    Authentication and error handling (Table 15).

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