MLA
Haidar, Mohamad. "A Hybrid Approach Based on SERVQUAL, SERVPERF, and IPA for Measuring Transit Service Quality: With Application for STM, Montreal." Handbook of Research on Interdisciplinary Approaches to Decision Making for Sustainable Supply Chains, edited by Anjali Awasthi and Katarzyna Grzybowska, IGI Global, 2020, pp. 295-311. http://doi:10.4018/978-1-5225-9570-0.ch014
APA
Haidar, M. (2020). A Hybrid Approach Based on SERVQUAL, SERVPERF, and IPA for Measuring Transit Service Quality: With Application for STM, Montreal. In Awasthi, A., & Grzybowska, K. (Eds.), Handbook of Research on Interdisciplinary Approaches to Decision Making for Sustainable Supply Chains (pp. 295-311). IGI Global. http://doi:10.4018/978-1-5225-9570-0.ch014
Chicago
Haidar, Mohamad. "A Hybrid Approach Based on SERVQUAL, SERVPERF, and IPA for Measuring Transit Service Quality: With Application for STM, Montreal." In Handbook of Research on Interdisciplinary Approaches to Decision Making for Sustainable Supply Chains. edited by Anjali Awasthi , and Katarzyna Grzybowska, 295-311. Hershey, PA: IGI Global, 2020. http://doi:10.4018/978-1-5225-9570-0.ch014
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