MLA
Sá, Filipe, et al. "A Literature Review on Quality Models for Online E-Government Services." Global Perspectives on Risk Management and Accounting in the Public Sector, edited by Augusta da Conceição Santos Ferreira, et al., IGI Global, 2016, pp. 151-166. https://doi.org/10.4018/978-1-4666-9803-1.ch008
APA
Sá, F., Rocha, Á., & Pérez-Cota, M. (2016). A Literature Review on Quality Models for Online E-Government Services. In A. Ferreira, G. Azevedo, J. Oliveira, & R. Marques (Eds.), Global Perspectives on Risk Management and Accounting in the Public Sector (pp. 151-166). IGI Global. https://doi.org/10.4018/978-1-4666-9803-1.ch008
Chicago
Sá, Filipe, Álvaro Rocha, and Manuel Pérez-Cota. "A Literature Review on Quality Models for Online E-Government Services." In Global Perspectives on Risk Management and Accounting in the Public Sector, edited by Augusta da Conceição Santos Ferreira, et al., 151-166. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-9803-1.ch008
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