MLA
Paula dos Santos, Carlos Raniery,et al. "A Mashup-Based Approach to Optimize Human Performance in IT Service Management." Human Performance Technology: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2019, pp. 1678-1714. http://doi:10.4018/978-1-5225-8356-1.ch083
APA
Paula dos Santos, C. R., Granville, L. Z., Loewenstern, D., Shwartz, L. L., & Anerousis, N. (2019). A Mashup-Based Approach to Optimize Human Performance in IT Service Management. In Management Association, I. (Ed.), Human Performance Technology: Concepts, Methodologies, Tools, and Applications (pp. 1678-1714). IGI Global. http://doi:10.4018/978-1-5225-8356-1.ch083
Chicago
Paula dos Santos, Carlos Raniery and Lisandro Zambenedetti Granville, David Loewenstern, Larisa (Laura) Shwartz, and Nikos Anerousis. "A Mashup-Based Approach to Optimize Human Performance in IT Service Management." In Human Performance Technology: Concepts, Methodologies, Tools, and Applications. edited by Information Resources Management Association, 1678-1714. Hershey, PA: IGI Global, 2019. http://doi:10.4018/978-1-5225-8356-1.ch083
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