A Quantitative Evaluation of Costs, Opportunities, Benefits, and Risks Accompanying the Use of E-Government Services in Qatar

Technology In Qatar’S Public Sector

e-Government initiatives started in Qatar in the early 2000’s as part of a larger effort to modernize the public sector such as health and education (Al-Shafi and Weerakkody 2007). Despite the fact that Qatar is categorized as a developing country, considerable efforts have been undertaken to advance the nation’s economy and welfare. As opposed to many developing countries where the diffusion of technology is slow, Qatar pioneered a number of initiatives to exploit the latest technological developments (Al-Yafi et al. 2016; Faisal and Talib 2015). For instance, and according to Gremm and colleagues (2017), Doha has the highest potential of becoming an information city among the cities in the GCC. Financial investments and governance reforms were done to secure a sustainable base for implementing public e-Services such as e-Government, e-Health and e-Learning. Nevertheless, it has been estimated that these e-Services are yet under-utilized and the adoption rate can be boosted (Al-Yafi et al. 2014; Al-Shafi and Weerakkody 2008).