A Quantitative Evaluation of Costs, Opportunities, Benefits, and Risks Accompanying the Use of E-Government Services in Qatar

A Quantitative Evaluation of Costs, Opportunities, Benefits, and Risks Accompanying the Use of E-Government Services in Qatar

Karim Al-Yafi (Qatar University, Qatar)
Copyright: © 2019 |Pages: 29
DOI: 10.4018/978-1-5225-6204-7.ch009

Abstract

Providers of e-government systems and policymakers recognize that usability and adoption are key success indicators of e-government services. Borrowed from the field of e-commerce, several models were proposed and tested in the literature to evaluate users' adoption of e-government services in different contexts. This chapter examines users' satisfaction with e-government services in Qatar reflected by the cost, opportunity, benefit, and risk of using these e-services. After a quick review on research works done on evaluating e-government services in the Middle East region, quantitative data collected from three e-government services in Qatar is presented and analyzed using structural equation modelling techniques. Results revealed that while the hypotheses linking cost and opportunity to satisfaction were rejected, benefits and risk were significantly able to explain the level of users' satisfaction with e-government services.
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Technology In Qatar’S Public Sector

e-Government initiatives started in Qatar in the early 2000’s as part of a larger effort to modernize the public sector such as health and education (Al-Shafi and Weerakkody 2007). Despite the fact that Qatar is categorized as a developing country, considerable efforts have been undertaken to advance the nation’s economy and welfare. As opposed to many developing countries where the diffusion of technology is slow, Qatar pioneered a number of initiatives to exploit the latest technological developments (Al-Yafi et al. 2016; Faisal and Talib 2015). For instance, and according to Gremm and colleagues (2017), Doha has the highest potential of becoming an information city among the cities in the GCC. Financial investments and governance reforms were done to secure a sustainable base for implementing public e-Services such as e-Government, e-Health and e-Learning. Nevertheless, it has been estimated that these e-Services are yet under-utilized and the adoption rate can be boosted (Al-Yafi et al. 2014; Al-Shafi and Weerakkody 2008).

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