A Requirements Approach for Building an Enterprise Cloud Service Catalog

A Requirements Approach for Building an Enterprise Cloud Service Catalog

R. Todd Stephens (AT&T Corporation, USA)
Copyright: © 2019 |Pages: 26
DOI: 10.4018/978-1-5225-3182-1.ch004

Abstract

In the context of cloud computing, the service catalog is a critical component of the cloud computing architecture. Most cloud computing projects will invariably begin with a discussion of what IT services an enterprise needs. Even when end users have a cloud environment, the business still wants to know which cloud services we need and how much does it costs. Information Technology Infrastructure Library (ITIL) service design defines a service catalog as a list of technology-enabled services that an organization provides, often to its employees or customers. More specifically, the service catalog is an expression of the operational capability of a service provider or enterprise within the context of an end customer, a market space, or an internal business unit stakeholder. Unfortunately, most service catalogs are built by technologists for technologists. This design methodology is fine assuming the user of the catalog is an information technology professional.
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Background

The background section is going to take a look at several different areas of the technology spectrum as they relate to this research paper. We will begin by taking a look at basics of cloud computing and the impact this technology is having on the businesses. Next, the paper will review a few of the usability frameworks and design considerations that can impact the utility of the application itself. Finally, we will review the traditional cloud service registry and the basic functional requirements needed by large organizations.

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