A Research on the Effective Use of AI Technologies by Public Officials in Türkiye

Abstract

This study investigates the adoption and effective use of artificial intelligence (AI) technologies in the public sector, focusing on the Ministry of Industry and Technology (MoIT) in Türkiye. Through literature review and field research, including interviews with public officials, the study highlights the potential of AI tools in transforming public service delivery and improving efficiency, transparency, and citizen satisfaction. Despite the increasing awareness of AI's benefits, the findings reveal significant challenges, including low digital competencies among public officials, data privacy concerns, and the absence of institutional strategies for AI integration. The research underscores the need for targeted training programs, robust legal frameworks, and strategic alignment to enhance AI adoption. A case study of the MoIT's AI-based e-Market Surveillance and Inspection project exemplifies AI's potential to modernize public services. The results aim to guide future research and practical efforts in leveraging AI for public sector innovation in Türkiye and beyond.